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"The hotel is in a great location, which is the main reason I'm giving it 2 stars instead of less. However, the air conditioning barely worked, the property was not very well maintained, and the overall condition of the hotel felt dated and neglected. In addition, I found the staff to be rude and not particularly helpful during my stay. The location is convenient, but there are definitely areas that need improvement before I would consider staying here again."

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"Horrible experience except for valet. I will never be coming back to Louisiana nor this resort/casino. Not sure how they are still open, but I guess the casino keeps them afloat.😒"

"Clean bright room great hot breakfast and location."

"Clean room,parking and staff"

"Excellent service and love the environment"

"Staff were readily available and very helpful. Great customer service. The beds were very comfortable which is very important to me. We had a great experience. Would definitely stay here again. Highly recommend."

"Great hotel and prime location"

"First time in New Orleans. Room was clean, bed and pillows were very comfortable. Staff were friendly and very helpful. Would stay here again."

"Check in was a breeze and the staff at the Concierge, Bellman, Restaurant and Doorman positions were all amazing. The staff at the Jazz Room lounge were terrible."

"We have stayed here several times. The rooms are becoming a little worn. The shower door wouldn’t stay closed. The sink was very slow draining. The AC was loud, the fan speed was too high, and was pointed down at me when lying in bed. I asked for an iron and ironing board, but they forgot. I had to get it myself. French Market Inn was my go-to hotel in NOLA, but I think we’ll start staying elsewhere."

"I liked how this hotel was as walking distance from burbon st and the rooms were clean. I hated the bathtub. It’s very old and looks dirty. Whenever we showered it would get backed up with water. Out old school projector like blinds were broke. We had to use the leftover blue tape in the room to keep the blinds up to let light in. I also hated that we were charged $50 for using a 3rd party to book."

"Shower knob to control hot water was fixed but stopping working again."

"You can't beat the location - on the edge of the Quarter, across the street from the streat car line, 3 blocks from Bourbon and the St. Charles street car, walkable to the art district. My only rub is that the property charges a "destination fee" which is really a cost that should be reflected in the room rate. For this "destination fee" you get $15 to spend each day at the hotel - which you have to spend and it doesn't roll over. I'm not a fan - it isn't transparent and should really be...

"Really nice stay with a coffee shop inside. Right on Canal Street so we were able to go downtown and just walk to the room after a night out. I believe they only had Valet parking though, be prepared to pay for either Valet or parking lot"

"Very nice hotel and close to the cruise port."

"The staff was WONDERFUL! I can't say enough good things about them. The room was nice. It would have been better if the bathroom was a little larger and if all 3 of us could have fit on the balcony at once."

"I had a terrible experience at the Hilton Garden Inn in New Orleans. The room smelled absolutely disgusting, like sewage or a sewer drain the entire time. The shower water pressure was extremely weak — barely any water came out, making it impossible to shower comfortably. The sofa bed was horrible. The mattress was completely worn out and felt like there was no mattress at all — only metal springs underneath. It was impossible to sleep on because you could feel every spring poking through. The...

"Hotel was clean and stocked and we felt very safe there."

"Great stay overall. The location is fantastic, and the hotel is quiet and peaceful. There is no in-room dining service, but if you’re looking for a relaxing getaway rather than a social atmosphere, this is a great choice."