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"Some of the front desk representatives were not kind when asking for help on the phone and ignored request"

"The Royal Sonesta is in the heart of the French Quarter, with beautiful balconies overlooking Bourbon Street! With plenty of amazing restaurants within walking distance, and live music in the park right across the street, you won’t need to venture too far to have a fabulous time!"

"Loved my stay! Everyone was friendly and the room was clean! Loved the balcony!"

"The staff was helpful in getting us a room near our family! Free water was a nice touch."

"Our stay was wonderful!! The staff has been so helpful and pleasant every single day. Having the kitchen, microwave and fridge was so helpful. Also the laundry facilities were very nice. We really appreciate the free breakfast every morning and the food has been great!! Thank you!!!"

"It was clean and comfortable. The staff was great. Very helpful. Having snacks and boxed meals was useful. Breakfast was wonderful. Great value for a very good location. Would definitely stay again!!"

"Hotel is conveniently located only one block from Bourbon Street, easy get to highway, valet parking. Staff was very nice and accommodating, we had bulky luggage that was overnight stored in the hotel storage room."

"the property is in an amazing location right in the middle of it all in the french quarter. If you like to get the feel of the historic buildings and homes this is a great choice. The only down side is when we arrived the ac to the room was out of order. There was a box fan put in the room and thankfully the weather was perfect and the early check in fee was waived due to the inconvenience since there were no more rooms available to switch to. Other than that, the staff was very nice and the...

"The deluxe room is nice while the standard room is so small. Location is not bad. There are no elevators so it is a challenge getting luggage to room. They do have parking available but, in our opinion the cost is excessive."

"I have stayed at this hotel several times. Of course, you have to expect a certain amount of noise but I was there on weekdays so it wasnt bad. The main thing I would like to mention in this review is the staff. They are so nice and helpful in every way. Id like to compliment Shannon specifically. I lost my cellphone on my first day there (eventually found it in a friend’s car) and didnt know anyone’s phone number so I was freaking out to say the least. Shannon was so kind which helped me...