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"This was the first time I had bad experience."

"Very nice stay. Rooms are nice and staff is super friendly. Would stay here again!!"

"Loved everything about the hotel and they had bikes you can ride? That was a plus!"

"very little sound isolation to the street, lots of cars revving all night every night. room service never came over 3 days (with or without the "Come In" card). Rooftop bar is packed with little seating and water from the pool made the whole area slippery."

"."

"Wow! This whole trip to LA was amazing, especially because citizenM was such an incredible place. My boyfriend and I stayed for Anime Expo for about a week. The first thing I noticed when we walked in was the amazing decorations on every wall! Everything was spotless, even the lobby bathrooms. The staff at the service desk were super helpful and even helped us with early check-in and check-out. The hotel room was small, but it was no problem at all with two of us, two suitcases, and carry-on...

"Nice"

"Friendly staff, great service"

"Everything was amazing except that the outside balcony area was locked! I was just a little disappointed"

"The staff was very nice. The room and hotel were clean. You can tell it is an older building so there is some wear and tear."

"the hotel was undergoing lots of renovations. perfect location though. easy walk to Citywalk and universal"

"This was a very clean and modern hotel! The staff could not have been nicer. It was in a great location."

"Great place"

"立地も良いですし、サービスに不満な点はありません。"

"."

"Great stay"

"Staff was very friendly during check in/check out. I do wish I would’ve known that parking wasn’t provided since I got there and was told they had valet parking only so I had to park a couple blocks away but other than that the stay was good."

"It is an amazing hotel , I just didn’t have any chances to use the $15 food and beverage credit for per day."

"Room was spacious and clean. Staff was friendly and helpful."