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"Clean room,"

"Great hotel, great location except for all of the building work going on."

"الفندق رائع من ناحية الديكور والنظافة والموقع ممتاز في سنتر المدينه القديمه والموظفين مبادرين وخدومين ومرحبين لاي مساعده وفى أي وقت "

"Great property and lovely staff. Fab location loved staying here"

"The hotel was exceptional. Everything was really clean, the staff were extremely friendly and helpful and in a great spot just outside the Old Square. There was plenty of choice at breakfast and the restaurant was lovely."

"I was greeted by Margaret who was so welcoming and helpful. I traveled from the US and it is my first time to Krakow. I stayed one night but wish I had continued my stay here as it is a convenient location to the square and all to see in Krakow. Margaret also held my bag on the last day while I visited area attractions. Highly recommend as the room was clean and spacious enough. Also quiet. There is a rooftop area but it was closed due to weather. You need your room key to operate the elevator...

"A very clean and well-maintained hotel in an excellent central location right on Krupówki. It combines modern comfort with traditional charm and style. Our atrium room with a balcony was spacious and comfortable, making it an excellent choice for families. Our family had a wonderful stay in Zakopane."

"A wonderful and newer hotel"

"I don’t usually rave about the hotel staff but this one deserves it. Everyone was so kind, helpful, informative and went above and beyond. My wife fell and twisted her ankle, The staff rapidly went to work arranging transportation to a nearby clinic where they made an appointment for a doctor within 2 hours."

"An excellent hotel. Clean, well placed for local attractions and friendly staff. The breakfasts offer a good choice and the restaurant is fantastic, with wonderful French themed food. I would recommend this hotel without hesitation."

"They did not automatically refund my and other family members room deposit. Only i noticed that it was not refunded to my bank account i would of never received it. Imagine all the people who did not notice that they never received the room deposit refund. I bet the hotel makes a lot of money by doing this. I did not receive my money until many weeks after my holiday after I had to contact the hotel. Very frustrating and concerning for other travellers."

"The staff are very kind and helpful. They go above and beyond! And perfect location!"

"This hotel was everything we would expect a good hotel to be. It was clean, friendly helpful staff, beautiful well appointed rooms and restaurants. We would highly recommend this hotel."

"Very nice hotel"

"Excellent staff"