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"As regular visitors to the Imperial Hotel we thought that this was an Inferior room to what we have had in the past, 1 no safe 2 Window did not have an opening on a hot day for fresh air so always steamed up 3 My wife fell out of the bed during the night because the mattress was larger than the base and sloped over the edge off base 4 The hand Gel in the bathroom had no Lather as it looked to be diluted like water. When we reported the above to Ricky on Reception he said that the room 238...

"Didn’t have Breakfast"

"I stayed there previously and got a parking ticket I had payed for the car park that night they checked the records and Bev was great and dealt with it for me Bev was very professional and all though it was no fault of mine I appreciated it"

"First impressions were good, with good public areas including bar, restaurant, quite seating area and a performance area. There is parking available in front and behind the hotel (first come first served) Stayed for 4 nights B&B; in the deluxe room. The room had 2 Queen size double beds, ensure shower bath, sea view from a large bay window. There was also a vanity table with hair dryer, kettle with Tea/coffee, large wardrobe, 4 bedside cabinets and 2 chairs and coffee table in the bay by the...

"A friend and I stayed at this hotel for one Saturday night in August 2026. Due to several events ongoing in the town that day accommodation options were limited and we were required to pay £159 for one night on a room only basis. We specified upon booking that we required a twin bed room. The check in time is 3pm or after, however the check out time is 10am the following morning! This wasn’t a problem for us as we were booked on an early train but given the industry standard is usually 11am or...

"A dated building with a just ok room. Clean enough but not spotless."

"Even though the location is in a busy party area, once you’re in the hotel, you hear absolutely nothing. Everywhere is walkable, so the location was very convenient. Staff was welcoming and friendly and the room had everything we needed. The ac worked great, and it was so nice to have a kettle, microwave, and small fridge. Would definitely recommend and wouldn’t hesitate to stay again."

"The property has a lot of character but is very run down, lift was small, carpeted and not clean, no clear signage for the stairs , bedroom had dirty mirrors, dirty carpet, beds were hard, very thin mattress and duvet , had to ask for extra pillow , could benefit from more plug sockets , the exterior could do with being cleaner there were a lot of empty beer cans left on the steps"

"Rooms are small. Beds are uncomfortable. Housekeeping leaves towels and bedsheets blocking the walkways. Staff went way overboard leaving stacks and stacks of towels at my door every day that I never requested."

"Room great, had everything I needed. Staff super friendly! Will stay here again "

"Comfortable room and bed. Room showing signs of age but clean and well maintained. A portable aircon unit and separate fan were provided (the aircon had a timer facility) and these were necessary and welcome. Decent size kettle in room compared to certain chains. Slowest lift in the known universe, but once you find your way round the stairs that’s fine. Definitely a cut above other properties nearby."

"Nice room, comfy bed, good facilities"

"This hotel/apartment is situated 2 minutes from the Liver building, 4 minutes from the Mersey & the ferries, 6 minutes from Albert Dock & 6 - 8 minutes from the shops & 8 minutes to the Cavern Club. Perfect. My studio number 621 had a super king bed, enough room to put everything & a good size shower room. The kitchen was well equipped. The problem for me was I'm just over 5' & I struggled to get into bed, it was very high & I'm in my late 70's. I needed a small step. The bed was very comfy but...

"Needs aircon please"