"This is a great place to stay and while it was pricier than most places in Caracas, I found it was great value for money with very helpful staff and splendid service. I do think that the restaurant staff could have been friendlier when they told me that my reservation did not include breakfast, which was an honest mistake from me. Yet I was somehow made to feel guilty, as if I had tried to take advantage or something. Maybe they should be trained to better deal with cases like this? It didn't help that, as a foreigner, I wasn't familier with the local Spanish word "cancelar" which means "to pay" in Venezuela, and I thought they wanted to cancel something. It was very confusing because in most other Spanish-speaking countries, they just say "pagar" and there's no misunderstanding. Also, the area in which the hotel is located is not walkable at all: the hotel is basically surrounded by highways with no traffic lights and no way for pedestrians to cross safely, so it was tricky to walk to the nearby shopping mall. I guess that's great for the restaurant in the hotel and for the shops though."
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