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"Muy bueno en general. Lo único es que hay varios lugares de los que el aire acondicionado no estaba funcionando del todo bien. La bolera no tenía aire y para utilizarla tenía costo adicional."

"Good Hotel"

"The property itself was beautiful, and our room was clean and comfortable. However, the level of service and treatment from several staff members significantly impacted our overall experience. As a father traveling with my wife and two daughters, I was disappointed by the lack of professionalism, courtesy, and customer service throughout our stay. On multiple occasions, staff were rude or dismissive when we requested assistance, often responding with attitude rather than support. One...

"DONT STAY HERE MY BOYFRIEND AND I GOT SEVERE FOOD POISONING!!!!!!!!!"

"El hotel nos encantó. Dese los restaurantes a la carta y el bufet. Los show las facilidades Todo.. Excelente hotel.."

"Everything was excelent!!"

"Excelente"

"Gorgeous resort and the food was wonderful I will definitely be coming back, we had issues with our air conditioning which was expressed to staff several times, they would write reports but this issue was never resolved and no alternative was given. Other than our hot room and no fans available in the resort we had a great stay at this resort."

"El lugar es bonito pero me decepcionó mucho la atención del personal, en el momento de la comida casi nunca se acercaban a preguntarte cómo estás, siempre tenía que levantarme por agua, por bebidas, por cubiertos. He tenido la oportunidad de estar en otros sitios donde la gente es extremadamente amable, atenta y siempre con una sonrisa; inclusive en los shows, el ánimo no era el esperado, yo fui a uno no le quedé hasta el final y no me dio ganas de ir a otro. Mi segunda recomendación sería que...

"Good"

"Everything was beautiful grounds gorgeous and well maintained , room was clean and spacious. Staff was fantastic and all restaurants were great! Oceania was ok in food but view of ocean beautiful! Highly recommend. Beach was nice but water not so much due to the season I think? Not that turquoise water we were hoping for. Otherwise food and drinks and service were fantastic!"

"Rooms were very clean, outdoor pools very clean service excellent food was great only thing was the tamahawk steak at magna always running out of steaks it wasn’t a great experience after that everything is great."

"My poco personal de servicio gastronómico"

"The only - was the check out very unorganized"

"When I first arrived at check in for some reason my daughter wasn’t Kaiser’s in the reservation just me and my son. They wanted to charge me an additional 1400 on top of what I already paid which was higher then Expedia. I then had to request Expedia send email to hotel to refund original reservation and make a new one adding my daughter. That was frustrating. My nest swim was decent room had wear and tear that could have been fixed. The pool around the property were amazing. Beach was ok. The...

"Staff was friendly, swim up bar great, the besch to much seagrass.."