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"No me gustó nada"

"There was a power outage Tuesday, July 7th that lasted a couple of hours. While the electricity cambe back on, the a/c was out throughout the entire resort which caused a huge INCONVENIENCE! No one had air conditioning in the room for over 20 hours. There was no communication from the hotel staff on when it would be resolved, instead lied which is ridiculous after the money we have spent. It was impossible to sleep the night the a/c went out. We had to have someone buy pedestal fans for us and...

"Clean property with great service. Since they have a water park, the resort had a lot of kids. Very family oriented. I don’t recommend this resort if you’re single and looking for a party place."

"La habitación se empozaba el agua en la ducha , los espejos corroídos .. en verdad es la segunda vez q lo visitaba y está desmejorado"

"El trato desde que llegamos hasta nuestro último minuto fue increíble"

"Check in was not good. I am a member of the hotel. Due to the fact that I booked through Expedia I was unable to use my membership that was paid for. The front desk was not helpful and just went back and forth with me advising I should have booked through the hotel. This has never been a thing. The room was not clean floor was dirty and sofa bed was left open. The highlight has always been the entertainment staff and bartenders. They never disappoint."

"Everything was good ."

"LA ATENCION Y EL SERVICIO DEL MAYORDOMO BRYAN. Y DE LOS CHICOS DEL BAR QUE TE HACEN SENTIR COMO EN CASA: OBISPO, WINTER, NATHANAEL, ROSA Y FANILUZ."

"Construction is going on there! Do not waste your time and money!"

"Food was bad and the language barrier was hard"

"Clean room. Staff very kind, large pools y fabolus drinks"

"Todo muy bueno"

"Good"

"I love everything about the resort, from cleanliness to the mannerism."

"Excellent vacation. The staff is wonderful. The food was amazing and the property is so clean, so generous and very comfortable. We didn’t have a care in the world. Everything was taken care of, we were extremely comfortable and would highly recommend this property to anyone looking to truly relax with not a care in the world!"

"Nos sentimos muy bien atendidos La atención limpieza Cumplimiento de horario en general Espectacular"

"Property was excellent. Pools excellent Service was excellent All inclusive amazing Entertainment excellent Food superb Amenities excellent Mother Nature did not cooperate too much sea weed"

"Great resort! Rodny and Jacobs were both very helpful throughout our entire stay. Would definitely stay there again."

"The lady who cleaned the bedroom , Ruddy, was very friendly and did a wonderful job. In the dining room, Mesa Restaurant, Emilia served us so well. Kerman, the bellman greeted and fairwelled us very gently. The hotel great, but these people made it better."

"It is a nice family, friendly resort and it does have a good selection of pools. The only issue here is the formatting for the restaurants. It is really hard to get a reservation and if you are part of a family, they don’t allow children at all of the nicer restaurants. We flew in on a Friday and arrived around 4 PM and they had no food available until 6 PM when the buffet opens they do have 24 seven room service but that does take about an hour to two hours to receive. The grills and...