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"I would like to mention that Expedia representative at the property, Luis was very helpful. He went extra miles to make sure for our staying would be comfortable and memorable. The buffet restaurant at the property during the lunch was madness. The staffs were working so hard non stop but it clearly understaffs with overcrowded. So we visited Poseidon restaurant at Palace instead for lunch and it was peaceful. Overall, all the staffs at the properties were friendly and helpful. We had great...

"Malísimo todo, la comida estaba mala 2 dias sin corriente ,el personal no tiene buena preparación se tardaban para darte las bebidas, el aire acondicionado no enfriaba bien . En resumen no me gustó para nada y no se lo recomiendo a nadie"

"Overall 7/10 Same food served at all restaurants everyday. Great pool, great water park, night activities are very poor. No Disco. Drinks are basic except for VIP members which there is a minimal selection of premium drink inside the VIP lounge. Snack bar inside lounge serves the same food everyday(no variety) a la carte restaurants food taste is poor. Asian restaurant is a 9/10. Therey serve snacks all over premises (pizza, tacos(basic meat tortilla and cheese) hamburgers, fried and union...

"Great overall"

"We traveled as a group of 5 adults in two rooms. Overall, it was an okay 4-star experience, but marked by several frustrating issues. Check-in & Rooms: The front desk falsely claimed our rooms were adjacent and that one had two queens plus a sofa bed. In reality, they were separated, key cards failed (requiring a lobby trip), and the sofa bed was missing. Their only solution was moving the 3-adult room to a completely different building. Maintenance: The second room's AC was broken and...

"Ive been going to Hard Rock for about 12 years. The overall quality and attentiveness of their staff has declined. The food quality has declined, specially in the Zen & Toro restaurant. The trains that take you from one place to the other around the resort, are not as efficient as they used to be, you now spend even 20-30 minutes waiting for one. I had issues checking in with my service dog although providing the documentation ahead of time, but they said he had to be registered on a website...

"Todo estuvo excelente , nos encantó todo"

"The resort was beautiful. But we paid to upgrade and we noticed that there were sometimes where people that didn’t upgrade just walked in. Also, our room was on the third floor and pretty far from everything. Also, we were basically forced into listening to a timeshare. We thought it was part of the upgrade that we had to speak to someone and come to find out, It was one of those timeshare people. I do not like that they do this. I asked for spa information and got timeshare information to get...

"Construction is going on there! Do not waste your time and money!"

"For kids it’s good bc of the pools but everything else is not , the food is not good . Service is either , I was honestly disappointed"

"Loved everything no complaints"

"Excelente hotel"

"La comida muy mala , las atenciones 50/59"

"10/10 will be my go to stay"

"Over all outstanding"

"The staff is INCREDIBLE!! Nicest people i’ve ever met. The pools are amazing the only bad part is they close at 6. Bars/bartenders also incredible! Beach is great but the seaweed is annoying in July but they do clean it every morning. The vendors who walk up to you on the beach do get very annoying you just have to say no and not look at them for them to leave you alone. Our room was amazing very clean in the elegance club along with the housekeepers doing great every day. The food is good with...

"We had a wonderful stay at Dreams Onyx Punta Cana. The entire property was very clean, well maintained, and beautiful. The staff was consistently kind, friendly, and eager to help, and they really made us feel welcome throughout our stay. The food offered plenty of variety, the pools were excellent, and there were lots of activities and entertainment for both adults and kids, making it a great choice for families. The resort had a relaxing atmosphere while still offering plenty to do. Overall,...

"This was our first time at a TRS. Everything went smooth from check in to check out. Edward our butler was wonderful in assisting with reservations, towels, etc. After we checked in, we were asked if we wanted breakfast and a tour the next morning. We agreed as the property is very big. What we didn’t get was a tour, we received a 3.5 hour sales pitch to join their travel club. Totally like the car sales dealership that drug on and 3.5 hours later, we finally got back to our vacation after...

"The lady who cleaned the bedroom , Ruddy, was very friendly and did a wonderful job. In the dining room, Mesa Restaurant, Emilia served us so well. Kerman, the bellman greeted and fairwelled us very gently. The hotel great, but these people made it better."

"I had a wonderful stay and truly appreciated the excellent service and hospitality. Special thanks to our Butler, Victor, for his exceptional attention, professionalism, and thoughtful care. He made our stay even more memorable. Thank you to the entire team for a fantastic experience."