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"I would like to mention that Expedia representative at the property, Luis was very helpful. He went extra miles to make sure for our staying would be comfortable and memorable. The buffet restaurant at the property during the lunch was madness. The staffs were working so hard non stop but it clearly understaffs with overcrowded. So we visited Poseidon restaurant at Palace instead for lunch and it was peaceful. Overall, all the staffs at the properties were friendly and helpful. We had great...

"Worst Family Vacation We’ve Experienced at a “5-Star” Resort. As an Expedia Platinum member, my family and I travel extensively throughout the year and have stayed at numerous all-inclusive resorts in Punta Cana. Based on the positive reviews we read, we chose Lopesan Costa Bávaro, expecting the level of service associated with a five-star resort. Unfortunately, our experience was the complete opposite. The resort’s greatest weakness is its customer service, which was consistently slow,...

"Overall 7/10 Same food served at all restaurants everyday. Great pool, great water park, night activities are very poor. No Disco. Drinks are basic except for VIP members which there is a minimal selection of premium drink inside the VIP lounge. Snack bar inside lounge serves the same food everyday(no variety) a la carte restaurants food taste is poor. Asian restaurant is a 9/10. Therey serve snacks all over premises (pizza, tacos(basic meat tortilla and cheese) hamburgers, fried and union...

"I love this hotel, excellent condition, the best"

"Overall clean room resort was beautiful the food not so good"

"Ive been going to Hard Rock for about 12 years. The overall quality and attentiveness of their staff has declined. The food quality has declined, specially in the Zen & Toro restaurant. The trains that take you from one place to the other around the resort, are not as efficient as they used to be, you now spend even 20-30 minutes waiting for one. I had issues checking in with my service dog although providing the documentation ahead of time, but they said he had to be registered on a website...

"The resort was beautiful. But we paid to upgrade and we noticed that there were sometimes where people that didn’t upgrade just walked in. Also, our room was on the third floor and pretty far from everything. Also, we were basically forced into listening to a timeshare. We thought it was part of the upgrade that we had to speak to someone and come to find out, It was one of those timeshare people. I do not like that they do this. I asked for spa information and got timeshare information to get...

"Construction is going on there! Do not waste your time and money!"

"Nice resort."

"Loved everything no complaints"

"Excelente hotel"

"El personal fue muy amable. La seguridad y protección de los niños en cuanto a los salvavidas fue magnífica, hay salvavidas por todas partes. En cuanto a las comidas pienso que pueden mejorar bastante. En adición siento que la orientación de los horarios de lo restaurantes, “shows” de los personajes y el acceso a los personajes para los niños es muy pobre. Deben de entregar una página informativa o acceso a un QR al momento de realizar el “check in” mejoraría muchísimo esta situación. El acceso...

"10/10 will be my go to stay"

"Over all outstanding"

"The staff is INCREDIBLE!! Nicest people i’ve ever met. The pools are amazing the only bad part is they close at 6. Bars/bartenders also incredible! Beach is great but the seaweed is annoying in July but they do clean it every morning. The vendors who walk up to you on the beach do get very annoying you just have to say no and not look at them for them to leave you alone. Our room was amazing very clean in the elegance club along with the housekeepers doing great every day. The food is good with...

"Great stay, staff was amazing and welcoming and the food was actually really good!"

"This was my first AIC experience and it was good. The food Selections, staff and property were all great. Went here to celebrate two occasions, birthday and anniversary , and it felt like good pick. It was chill and not as crowded, which is something we wanted."

"The staff is great!!! The food was good! Other than that it was not a good experience. I had been to this hotel 2 years ago when it was margaritaville and it was an amazing time. Our first room we were given smelled terrible and the AC didnt work. We stayed in the room that first night. We had someone come check out the AC at 1130pm with no resolution. We switched rooms day 2. In our second room our safe didnt work which resulted in someone coming to attempt to fix it then had to call back again...

"Our Butler Raul was amazing!"