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"Very good for kids, the food was good & luis at the front was very helpful with everything!"

"It was not as bad as the reviews! The hotel grounds was stunning! Food is okay. It is what it is. The Japanese restaurant was pretty good. Staffs were helpful and most of them are accommodating."

"Un lugar espectacular lo mas que nos gustó es la habitación con piscina Pero todo estaba encantador"

"No elevators so prepare for a lot of walking. Also, VIP needs more for the amount of money it cost such as premium liquor, etc. Premium liquor on the resort was a charge per bottle. It was not worth it. Overall the property was nice."

"Bad food overall"

"The food was not good. A little too heavy and greasy"

"The most terrible experience I ever had on a resort, I could get even get to book a reservation on any of the restaurants so I had to stick to the buffet the food at the buffet was disgusting I could not use my resort credit because I had to spend 150$ to use my $70 credit. Was promised a bottle of champagne to celebrate a special occasion, they ruin my family birthday celebration. This resort was my worst experience i am a frequent traveller and I always uses Expedia to book my vacations, I...

"Lots of pools"

"Personal atento en algunos lugares otros no tanto Problemas con check out con atrasos de hasta 30 min Si no haces la charla para intentar quedar como miembro es un costo para que te activen los 250$ dolares de crédito Actualmente probablemente por inauguración hay mucho manejo de información cruzada Incluso al salir me preguntaron si iba a cancelar porque les salía que no había pagado aunque había hecho pago por expedía Las bebidas gaseosas no tienen máquina expendedora todo es de botella...

"The AC in room didn’t work properly and they never came to fix it."

"We loved the aqua nick waterpark and the various swim up bars. However, the food quality and choices were average and disappointing. The service was hit and miss. Half the time, some staff there gave off the feeling that i am bothering them when i ask for service which is very off-putting. The other half was good warm service. Overall, unless your kid loves Nickelodeon or the waterpark, i would not recommend this over other resorts."

"Nice property! We enjoyed our stay. Staff is awesome!!"

"Esta es la 2da vez q lo visitamos y nos decepciono, Piscina sucia, el mayor domo q nos toco nunca aparecio, tratamos de reservar en los restaurantes y no pudimos, despues tuvimos problemas con los baños de reservarlos antes de irnos del hotel, nos citaron para una hora y estuvimo esperando un monton para q nos atendieran, y nos hecharon la culpa q nosotros nos tardamos en los baños, cuando fue mala de ellos, la comida del buffet mala no habia variedad todo era lo mismo todos los dias."

"Would definitely recommend staying at this resort to anyone. Will definitely be back in the future."

"There were 24 of us in our group and I was disappointed that I spent so much time calling the resort to request our rooms be close together just to get there and have us spread so far out from each other."

"Very clean property, very friendly staff and very peaceful beach"

"Great hospitality never had trouble finding a worker to help me in any circumstance. Workers in general are the highlight of this resort. People tend to be very kind and helpful."

"The biggest issue was with the check in process in the preferred lobby. We waited for more than 40 minutes to check in. Then was told our room was not ready, so we went to eat and came back to wait another 20 minutes to be given a room number. We then proceeded to the room where our keys did not work and had to come back to the lobby. Nothing preferred about it. During the check in process we weren’t given any details about the amenities , locations of restaurants or any informational, the usual...

"We had a great stay at TRS. Ray was our butler and he was amazing."

"Lo complicado de las reservas para restaurantes."