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"Wonderful place"

"Immer freundliches Personal. Nur am lächeln 😃"

"The bars by the pool had low end liquor and ran out of liquor by certain hours of the day. Staff was not very friendly except when you went to the main lobby area or were at the breakfast and lunch restaurant. It was very difficult getting reservations for any restaurant and they’d say they were booked, but you’d arrive at the restaurant and there was barely anyone there. They were difficult with accommodating large parties. The best thing about the resort were the artificial caverns, otherwise,...

"Super bien"

"Good and good for family get away"

"All the facilities are new and clean. We enjoyed our swim up room very much. My kid can play water early in the morning without walking to the big pool. We enjoyed the hot tub, pools, water slides and lazy river. The staff there are friendly and helpful. We don’t speak Spanish and we had no issues ordering food and drinks. The buffet and restaurant food taste good. I like the food in Mexican and Brazilian restaurant. A bit disappointed at the Japanese restaurant. We sit at the sushi bar. The...

"Nice place"

"Excellent resort 🌟 I would definetely comeback customer services is a plus everything was fantastic"

"The resort was nothing like it was advertised … and I wasn’t the only one who felt this way. After arriving we had to chafe our room 3 times.. everything is dated , old musty smelling , rusted and just not well Maintained .. the food is not good.. being a Latina women traveling to somewhere that is known for delicious food , I found all the food to be no more than a 5 out of ten and that’s being generous. No one smiles everyone was miserable. I saw roaches (even killed one ) in the buffet. Just...

"Where do I start butler was on point room was on point customer service on point room service omg delicious 24 hours what ever you want drinks desert I was treated like a queen for my birthday a swim out pool a must I will be back"

"ur butler was wonderful, tried his best given the circumstances. They upgraded us to club (complimentary) The facilities: The main pool - disgusting and tiles broken all over the pool floor. I asked why it's not maintained, they blamed children for diving to the bottom of the pool and peeling away tiles with their bare hands -__- There is not a good coffee on the property Food is absolutely terrible but there were a few decent spots we visited twice because of the lack of options. Italian...

"The staff was awesome! Very accommodating and attentive. The property was beautiful and well maintained. Would definitely go back."

"I enjoyed how clean they maintained the rooms. Not happy about all the issues I had on my first day with room key/bracelet not working. I literally spend majority of my day walking back and forth to front desk to get it fixed with no positive results until the 2nd day. In my opinion the staff was mainly concerned with serving alcoholic beverages and keeping the adults satisfy in order to receive a tip. This is a kids resort so I feel that the attention should be more focus on making kids their...

"Very clean good and nice staff maybe more shows for the night love it thanks nice rooms and very clean"