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"Better than expected based on the reviews of it being old. It was clean and nice. Very affordable for the facilities, amenities and the fresh and very hot food. I highly recommend staying here, especially for few days. The staff were very helpful and extremely kind. Love them all. They helped me with all my activities. This is the best place to stay for all the fun activities in Diani. The staff can help you with bookings too. The live music and traditional dance were lovely. "

"Property is very very big and right on the beach. I would say the biggest complaint is the wifi in the room is very weak and not that much better when you go around the property. Second, please put a window instead of a screen in the bathroom. We were next to the stairs and it’s just people walking around all hours of the night talking loudly and sliding their feet in their sandals on the ground. Third, it’s not really a complaint but the pool bar would be better if it was completely wrap...

"The pool side was comfortable. The beach was on site perfectly. Everyone was welcoming. Room were clean. Bathrooms clean. Access to bathroom tissues, hand washing stations, hand towels. Staff was kind and friendly. Buffet always full and stacked. I would absolutely go back to this hotel. What an experience. "

"Food was good people serving at the restaurants they focus only in people from Europe I was there I’m form USA my wife from Kenya I saw the difference maybe they were to attentive with Europeans but not with us that was the bad thing "

"We stayed in room 23 which is like the penthouse suite. The balcony overlooks the ocean and was a wonderful place to watch the sunset. This is a lovely property. The landscaping is unique, the food is good, the bartender and staff are thoughtful and accommodating. Also, the spa was quiet, comfortable and relaxing."

"Tolle Unterkunft, leckeres Essen und ein grandioses Frühstück. Auch der Pool mit Blick auf den Strand ist top. Absolute Empfehlung!"

"Customer service at the reception could be worked on. The staff seem to go good at everything on the computers but when dealing with people and concerns there’s a lack of skill."

"Amazing place! "

"Zimmer waren gut.Zwar etwas in die Jahre gekommen aber völlig ausreichend. Personal war sehr freundlich und hilfsbereit. "

"We stayed for 11 days at Neptune Paradise, we had amazing time, room and bathroom has really good size, spotless clean thanks to our cleaner Mohamood, whole resort is very clean and well looked after, good variety of food, something for everyone, staff very friendly and helpful. No shops in walking distance, if you want to stay in this hotel, make sure you bring everything you need with you. Only negative thing is unfortunately the beach, big beautiful beach but you cant use it, as soon as you...

"All good.😊"

"This hotel is beautiful. I cannot express how lovely our time was here. The room was a great size with plenty of space a storage, and we had a balcony from which we could watch monkeys play in the trees. The aircon was a godsend! The hotel is set up as about 10-15 villas rather than as one large complex. This creates a much more boutique and homey feeling. There are many areas to enjoy in the hotel, including the gorgeous private beach. The food was exceptional, and despite being all inclusive,...

"We recently checked into your hotel and unfortunately encountered several issues during our stay. Upon arrival, we were informed that because we hadn’t pre-booked breakfast, no meals would be available the following day—even if we wished to pay for them—due to an event taking place. We explained that we needed access to food due to health conditions, but no alternative solution was offered. Additionally, we were promised a water dispenser that never arrived. Later that evening, the air...

"It’s very simple. This is a superb hotel in a wonderful location. So relaxed, so friendly and the food is delicious. The staff could not be better. It’s every bit as good as the photos!"