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"Good service and excellent customer service by the staff"

"The front desk staff was great and did a great job of checking us in and explaining the shuttle service and facilities quickly and effectively. My only gripe was that the gentleman behind the desk in the spa area was very unpleasant and condescending, both when I went to get detergent as well as change for the dryer he glared at me the entire time and when I asked for help took the 100yen coins out of the machine and pushed them into my hand."

"ベッドにダニが多くいたため、痒みが止まりませんでした。 シャワールームも換気扇が壊れており、カビ臭かったです。"

"The breakfast was amazing. I would definitely stay again because all the staff were so nice and helpful."

"Staff was awesome and very helpful. A good location and comfortable room."

"This was a great hotel except my non smoking room smelt like smoke. From what I talked to the staff the whole section I was staying at is a non-smoking section but the people in the room before me was definitely smoking and left a smell. The staff didn't help when I asked about the smell."

"best airport hotel. location, shuttle, price, location, even has a store in hotel. "

"なにより立地が素晴らしいです。"

"Small room but clean and has everything we needed for a comfortable stay, free airport shuttle however ends early before 9:30 pm, close to train station and walking distance to shops and restaurants. All staffs were very polite and helpful which made me feel welcoming. Highly recommended for visitors that arrive at Narita Airport on a late night flight to stay overnight before heading to Tokyo. "

"とてもよかったです✨"

"とても良かったです"

"Loved the outstanding breakfast! The selection was very nice and presentation...oh my! The staff were excellent. Location was terrific. View from our room was wonderful. Having a hot bath at the end of a busy day sightseeing.. just great! So relaxing... Amenities were very good. Thank-you again to the wonderful staff. We would definitely return!"

"Good location staff helpful and clean room"

"Chambre spacieuse, belle vue sur le parc d’à côté. Super bien situé si on veut pas le bruit de Tokyo et les petits espaces "

"We loved our stay! Highly recommend."

"It’s a little far from the train station (to walk with luggage could be hard) but once you get there everything is good, the room is clean, the staff very friendly and they provide disposable sandals, toothbrush, hairbrush etc etc . We loved the place "

"AC is effective. Love that there were many shops nearby."

"お部屋のグラスを毎日取り替えてくれていたら、さらに高評価になっていたかもしれません。"

"隣りに「なか卯」があるのが良いです"

"Very friendly staff. Room was a great size! Cleanliness was amazing. Close to walk to see everything we wanted and train stations. "