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"Suitable for children"

"The spa was below avg, but most everything else is legit. Great service. Attentive but not intrusive. Friendly staff. Front desk is a bit odd and staffing is not great nor customer oriented as much as others. Pool and gym are very nice. Food is plentiful and varied. Property overall is very nice."

"Very clean hotel. Pleasant staff. I will definatwly return."

"Certainly not five star more like three or four. The staff are very helpful and pleasant and is the only reason it could be four star but generally three star because the food is the same everyday. surprisingly you have to pay extra for shellfish seafood even on all inclusive package which I find strange as a coastal hotel and access to an ocean full of crabs and prawns."

"I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...

"Ottima posizione situato in prossimità della spiaggia sull' oceano, consigliato muoversi con mezzi richiesti in struttura o tramite servizi autorizzati. Ristorazione, bar, tutto perfetto. Personale accogliente e disponibile."

"We took so long to check in even we arrived at 8 pm the rooms weren’t ready we waited for almost one hour to check in .. there is a huge miscommunication between staff to the point that they sent the deputy manager and the security to my room to ask me to check out on the day before my checking out and he was insisting. The toilet smelled so bad as if they never maintenance the building"

"The lush greenery around the property is appealing. However, there was confusion over the reservation, which took a while to sort out. Gaining access to the room, we discovered there were no towels. It took us three calls to reception and an hour and a half wait before receiving the towels."

"Went above all expectations. So kind and thoughtful, they even sent a room service cake for our honeymoon! Excellent service all around and would recommend it 100%"

"The Hyatt is modern and clean with detailed security. It is well located across from a shopping mall."

"Very close to the airport & shuttle every hour"

"Great hotel close to the airport. It was clean with modern decor. The room was spacious. The dinner buffet had good options, and I loved the masala chai."

"1) Front Desk during check in said, “ We have currency exchange on site.” But it was never fully explained that it’s an emergency basis. It was a Sunday and I requested to use their Currency Exchange. It should be explained in further details that it’s for emergencies. 2) No mini refrigerator I need a mini refrigerator"