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"Suitable for children"

"At arrival the check in time was 3 and we were not able to check in till 5. When asking for a late check out do to the flights we booked the front desk said it was not possible. We later came to find out late check out was possible. When finally arriving at the room the front door was blocked by a ladder the door way. When making it into the room the sink was running and over flowing over the bathroom floor. When the issues were brought to the managers attention the only response was sorry. The...

"Easy access to the mall"

"Great location and excellent food options esp. sea food. However its a cashless property and that's not mentioned in expedia. Also a small irritant that my room did not have a door mat :("

"Certainly not five star more like three or four. The staff are very helpful and pleasant and is the only reason it could be four star but generally three star because the food is the same everyday. surprisingly you have to pay extra for shellfish seafood even on all inclusive package which I find strange as a coastal hotel and access to an ocean full of crabs and prawns."

"I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...

"The AC in my room wasn’t working, hard to sleep at night cause it was hot."

"Well located, clean, comfortable and well designed bedrooms, great choice for breakfast, and the team were brilliantly helpful and friendly."

"The lush greenery around the property is appealing. However, there was confusion over the reservation, which took a while to sort out. Gaining access to the room, we discovered there were no towels. It took us three calls to reception and an hour and a half wait before receiving the towels."

"Staff attention to our requests was incredible, they made our stay really comfortable. Very good breakfast, tasty food in all restaurants, clean and proper, but the staff support is simply great. My favorite hotel in Nairobi, for short stays or business travels it is perfect. Thanks!"

"We took so long to check in even we arrived at 8 pm the rooms weren’t ready we waited for almost one hour to check in .. there is a huge miscommunication between staff to the point that they sent the deputy manager and the security to my room to ask me to check out on the day before my checking out and he was insisting. The toilet smelled so bad as if they never maintenance the building"

"Very close to the airport & shuttle every hour"

"Very thoughtful and warm hospitality. They even surprised me with a birthday cake while the staff sang beautiful birthday song for me. They are the best. Thank you Sarova Stanley"

"Easy access to the airport without the cost of the other hotel inside the airport perimeter"

"The breakfast is very good and as generous as life can be in Africa. The Kenyans there are well-mannered and helpful people."