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"Location and water park was ideal for children. You simply don't have to go anywhere else as soon as you check in. The Bamboo spa was great too. Had a brilliant staff at the front Desk Fauzia who was exceptionally helpful."

"Very clean hotel. Pleasant staff. I will definatwly return."

"Staff were very friendly and courteous. I will definitely stay again."

"Very helpful staff, very good food and excellent location. The buildings are not connected with each other properly, so you haver to walk a lot and can easily get lost. Also gym is not available in the building and closes at 4 pm on Sunday????"

"Certainly not five star more like three or four. The staff are very helpful and pleasant and is the only reason it could be four star but generally three star because the food is the same everyday. surprisingly you have to pay extra for shellfish seafood even on all inclusive package which I find strange as a coastal hotel and access to an ocean full of crabs and prawns."

"I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...

"Ottima posizione situato in prossimità della spiaggia sull' oceano, consigliato muoversi con mezzi richiesti in struttura o tramite servizi autorizzati. Ristorazione, bar, tutto perfetto. Personale accogliente e disponibile."

"We took so long to check in even we arrived at 8 pm the rooms weren’t ready we waited for almost one hour to check in .. there is a huge miscommunication between staff to the point that they sent the deputy manager and the security to my room to ask me to check out on the day before my checking out and he was insisting. The toilet smelled so bad as if they never maintenance the building"

"Ok"

"****"

"Excellent"

"The staff are very friendly and helpful."

"Best amenities of any hotel in the area. Highly recommend. Wonderful"