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"Very nice hotel with beautiful indoor and outdoor dinning areas. Comfortable and modern rooms with plenty of space. Curtains open when entering room with key card in place. Most lights controlled with wall and bedside buttons. All of the hotel is quite clean and with friendly and helpful staff. Great breakfast. Easy check-in and checkout. Convenient to airport and hotel shuttle is accessible on the hour throughout the day. Would absolutely stay here again."

"Suitable for children"

"Staff was very professional and helpful."

"Hotel staff was friendly and very accommodating to requests. Hotel was clean and well maintained. Would stay again."

"This is the best hotel in all of Kenya. And that’s not an understatement and yes, I’ve been to hotels all over Kenya for the last 11 years. Maybe there is a hotel that is drastically nicer and more luxurious up in the Masai Mara like the other JW Marriott in that location that’s $5000 a night or the Ritz Carlton in that area for $5000 a night but for 150-600 USD a night in Nairobi there is nothing better. The quality of the food the furnishings, pool, and all of its many other features is...

"I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...

"Nice staffs"

"The lush greenery around the property is appealing. However, there was confusion over the reservation, which took a while to sort out. Gaining access to the room, we discovered there were no towels. It took us three calls to reception and an hour and a half wait before receiving the towels."

"Liked its proximity to the airport The breakfast was good and the room comfortable"