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"Suitable for children"

"We only stayed for one night, but overall our experience was positive. The airport shuttle service was excellent. The organisation was very professional, it was easy to locate staff at the airport, and the check-in process was smooth and efficient. There were, however, a few issues with our room. It did not appear to be cleaned to the expected standard, as we found several hairs on the bedside tables and on the floor. In addition, when I requested clean towels in the morning, I was asked to...

"Very clean hotel. Pleasant staff. I will definatwly return."

"Easy access to the mall"

"Certainly not five star more like three or four. The staff are very helpful and pleasant and is the only reason it could be four star but generally three star because the food is the same everyday. surprisingly you have to pay extra for shellfish seafood even on all inclusive package which I find strange as a coastal hotel and access to an ocean full of crabs and prawns."

"Ottima posizione situato in prossimità della spiaggia sull' oceano, consigliato muoversi con mezzi richiesti in struttura o tramite servizi autorizzati. Ristorazione, bar, tutto perfetto. Personale accogliente e disponibile."

"I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...

"The lush greenery around the property is appealing. However, there was confusion over the reservation, which took a while to sort out. Gaining access to the room, we discovered there were no towels. It took us three calls to reception and an hour and a half wait before receiving the towels."

"Went above all expectations. So kind and thoughtful, they even sent a room service cake for our honeymoon! Excellent service all around and would recommend it 100%"

"We took so long to check in even we arrived at 8 pm the rooms weren’t ready we waited for almost one hour to check in .. there is a huge miscommunication between staff to the point that they sent the deputy manager and the security to my room to ask me to check out on the day before my checking out and he was insisting. The toilet smelled so bad as if they never maintenance the building"

"Good"

"Excellent stay, quick transfers and great room"

"Very thoughtful and warm hospitality. They even surprised me with a birthday cake while the staff sang beautiful birthday song for me. They are the best. Thank you Sarova Stanley"

"Very close to the airport & shuttle every hour"

"It is not as close to westgate mall as I thought, perhaps next time I will ask how to get there"