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"I'll start off with the positives. - Stunning view of the lake - Welcoming staff. - Clean Negatives - Dated rooms. The bathroom sink was cracked and held together with some form of yellow/brown epoxy. Kind of puts you off initially. - Shower had poor pressure and the shower head bracket did not support it properly. - The lighting in the bathroom is on the dim side. - Breakfast took a while to get served, we even had to ask for an ETA. Once it was served it was underwhelming. - Pillows are not...

"We stayed here on the 19th May ready to talk the shuttle to France. The staff were friendly proffesi and answered any questions. The room was lovely very clean everything you would expect with real comfy beds. The hotel is in the perfect location to walk along the sea front or have a stroll through the gardens at the back. Would highly recommend this hotel and stay again."

"Breakfast was good, a bit of struggle finding parking at night. But generally it was a good hotel "

"Lovely room and lovely hotel. Clean and well maintained"

"everything. although the pillows were a bit hard. I have stiff neck now"

"This is the perfect place for relaxation, romance and restlessness. The food and drink is also amazing!! Only downside is very few pool side beds, otherwise absolutely perfect!!"

"we didnt use any facilities just the room the room was nice and clean the staff friendly and hotel great location "

"Staff were welcoming and very helpful. Amenities were lovely only thing jacuzzi was broke. Breakfast great. Bed was amazing slept like babies"

"Room had mould and not very clean. Paid for bed and breakfast but we had to leave early and they couldn’t provide breakfast, again tried to charge us again on the way out. Music was blasting all night and got no sleep. "

"Lovely hotel near station & town centre. Combines stylish and modern yet still an ancient hotel. Good food and the happy hour cocktails was a treat. Would recommend to anyone visiting Canterbury"

"A little corner of paradise on Earth"

"Extremely poor experience. The life was not working, when asked for water bottle to buy the receptionist said they run out of suppply She said the same when asked for complimentary Tooth brush and paste in the morning. Terrible breakfast, no boiled eggs, but the frozen ones. No bananas for breakfast, the toaster was damaged, I have seen the customers left with having burnt toast. They said it’s family friendly, but not at all. Paid around 170 per night, the price doesn’t justify with the...

"We stayed for 3 nights, we were out and about most of the time so didn’t eat or use the bar but the staff were excellent and very helpful when we asked for things at reception. The renovation didn’t impact us at all and it’s nice to see that they’re bringing the decoration up to date. Our room was clean, modern, spacious and well equipped and the lounge was a blessing. We really enjoyed our stay and won’t hesitate to book here the next time we are in town."

"Wonderful, comfortable beds and lovely hot break fast"

"Really nice spot. clean and tidy pub/hotel with warm & friendly staff. nice food/ nice view."

"This is easily the best hotel in Rye, and, in my opinion, one of the best I have had the pleasure of staying at. Like many hotels the food was excellent, the service was excellent the rooms are beautifully decorated and the simple things like having a decent shower or bar are so well catered for. What sets this apart is the vibe of the place, you can feel the history, You can feel the culture that has been created in the team, who really understand customer service. From my first interaction...

"The spa is the only thing that saves this hotel as without it it would be a very poor hotel. Rooms are very dated, our bed was like a camp bed very uncomfortable. Breakfast in Sage took an hour to be served and it wasn’t even busy. Give staying guests at least the option to go get yoghurt and pastries etc. while they wait for the breakfast cooked meal, having to wait for everything to be served is really old hat these days. Most staff try their best, but you can see management decisions are...

"We went for a relaxing spa. Firstly, the air conditioning wasn’t working in our room, one of the hottest days so far, was told they would check and in the meantime there was a fan in the cupboard. No fan, but a heater!! Phoned reception again to let them know and then said they would come back to me. Went to reception and we changed rooms which was a much better room anyway. We used the pool facilities which were nice enough but unfortunately there were 2 children in particular who screamed...

"Great location. Views at breakfast and dinner amazing. Staff friendly. Chef(s) really good. Parking is close by; just not for any electric drivers that charging may not work (due to grid issues) so be aware."

"Room was clean and whilst the bed was very firm I slept well. Breakfast was a delight and the staff very helpful."