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"I spent the late afternoon sitting round the lake, it was very relaxing and pretty view. My evening meal was nice as was my breakfast. Great for a stop over."

"I was staying at this hotel for 5 days. The property was clean and outside was well maintained. However of all the hotels I’ve been to, I’ve never experienced NOT having a mini fridge or microwave. So for me who has small kids this definitely would not be ideal.(my kids were not on this trip) This was a huge inconvenience. There menu options in my opinion wasn’t the best and pricy. They don’t warm up outside food. So for that reason alone I wouldn’t come back to this location. Not all holiday...

"Excellent stay , thank you to Alex who upgraded our room and rectified any issues we had during our stay . Will be back !!"

"Hotel was very clean,staff very helpful. Breakfast was ok but the quality of cooked food could have been better. We went for a wedding which was lovely. We didn't use the spa or pool as only there for one night. It was the hottest day of the year and in the parts that were air conditioned it was ok but the actual wedding was outside in the garden and there was no shade for the quests we were all melting and got sun burnt so would advise if its the reason for your visit take hats or umbrella. I...

"Good view but room was not cleaned properly."

"Very nice, older- but kept up Hilton hotel. The Standard room, double bed, is quaint (small to Americans traveling with large suitcases). We juet have carryons & 2 backpacks, so it’s not bad. Very clean! It’s exactly what we needed before our cruise! You can book your taxi for the next day when you check in with the front desk. We’re in room 105- The Bathroom was nice, a towel warmer, nice size shower. Our sink spays water everywhere- so becareful if you’re already dressed!!! We must be...

"The staff made me feel welcome as a solo traveller on a large busy hotel, and accommodated my bike which was amazing. Thank you"

"Great location in the heart of the city. Lovely clean room with air conditioning which was a pleas given the heat in June!"

"Good place desk staff fantastic"

"The staff were great!!"

"It’s a nice friendly old property"

"We arrived late at night tired hot and hungry.Staff was very welcoming and we were amazed to find they serve freshly made pizza 24 hrs and their bar was open..the cold beer was wonderful.Room great with very good ac which isnt always the case in UK. Next day staff rescued us by getting us a reliable taxi to London when our ride service cancelled us at last minute. Location in old section of Canterbury is perfect. Every single staff member was wonderful. Highly recommend!"

"Nice hotel and friendly staff. Unfortunately, it lacked air conditioning and it was very hot while we stayed."

"Wonderful welcome from the lovely receptionist and nice restaurant service at dinner. Beautiful, comfortable and clean room with great additions like coffee machine, tasty cookies, fan and lovely toiletries. Our only complaint was that breakfast was a bit slapdash with items like bread & orange juice having run out, wrong drinks brought out and a long wait for food."

"I paid for a room with Air condition. They gave same a room with heater only. I complained and was moved to another room. The bathroom was horrible. For the amount of money paid for 2 days, this hotel is disappointing"

"Wonderful staff, excellent food, and so central for our visit to Rye."

"Room was clean and whilst the bed was very firm I slept well. Breakfast was a delight and the staff very helpful."

"Disappointed our room was not made up had to phone reception and ask them to make it up no hot water at the bathroom sink tap staff were friendly and the breakfast buffet was good very picturesque hotel in lovely well maintained grounds excellent spa overall a very nice few days stay."

"This is a basic, old, seaside hotel on the sea front. Price wise, if there hadn't been any issues, I would say you get what you pay for. However, there were issues, I made a pay on arrival booking for 5 rooms, they took two of the payments from my account several days before my stay then lied saying EXPEDIA had taken them. They had not. They were quite rude in their replies giving all sorts of excuses and blaming Expedia. The biggest issue was that there was no hot water in any of the rooms, ...