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"The hotel is very clean and the staff polite and helpful. Generously sized rooms with good sized bathrooms. Depending on your way of looking at the hotel it is either outdated ot retro. Breakfast and the food from the restaurant was good quality."

"We stayed here on the 19th May ready to talk the shuttle to France. The staff were friendly proffesi and answered any questions. The room was lovely very clean everything you would expect with real comfy beds. The hotel is in the perfect location to walk along the sea front or have a stroll through the gardens at the back. Would highly recommend this hotel and stay again."

"Breakfast was good, a bit of struggle finding parking at night. But generally it was a good hotel "

"Staff was friendly & helpful. The location is good for a short stay, easy access to the port and trails. Hotel is typical creaky old labyrinth with some charm - none of the lights worked in our room. Did not eat in the $$$ restaurant."

"everything. although the pillows were a bit hard. I have stiff neck now"

"This is the perfect place for relaxation, romance and restlessness. The food and drink is also amazing!! Only downside is very few pool side beds, otherwise absolutely perfect!!"

"The room had a strong smell of dog urine, had to change rooms, the new room was meant to be a premium room, but had a leaky toilet, dirty and very outdated"

"Staff were welcoming and very helpful. Amenities were lovely only thing jacuzzi was broke. Breakfast great. Bed was amazing slept like babies"

"Room had mould and not very clean. Paid for bed and breakfast but we had to leave early and they couldn’t provide breakfast, again tried to charge us again on the way out. Music was blasting all night and got no sleep. "

"Lovely historical coach house with lots of character and very easy walk to all the Canterbury attractions. Great staff, good food and hotel very clean. Will definitely stay again"

"A little corner of paradise on Earth"

"The hotel was central and not too far from the car park. However I have to say the bed was genuinely quite uncomfortable and the pillows disappeared when your head was on them. The breakfast was great and varied. Coffee wasn’t bad. The staff were extremely friendly and helpful. Nice stay for the beds could be much much better"

"We stayed for 3 nights, we were out and about most of the time so didn’t eat or use the bar but the staff were excellent and very helpful when we asked for things at reception. The renovation didn’t impact us at all and it’s nice to see that they’re bringing the decoration up to date. Our room was clean, modern, spacious and well equipped and the lounge was a blessing. We really enjoyed our stay and won’t hesitate to book here the next time we are in town."

"Room was very clean and check in was very easy."

"Really nice spot. clean and tidy pub/hotel with warm & friendly staff. nice food/ nice view."

"This is easily the best hotel in Rye, and, in my opinion, one of the best I have had the pleasure of staying at. Like many hotels the food was excellent, the service was excellent the rooms are beautifully decorated and the simple things like having a decent shower or bar are so well catered for. What sets this apart is the vibe of the place, you can feel the history, You can feel the culture that has been created in the team, who really understand customer service. From my first interaction...

"The spa is the only thing that saves this hotel as without it it would be a very poor hotel. Rooms are very dated, our bed was like a camp bed very uncomfortable. Breakfast in Sage took an hour to be served and it wasn’t even busy. Give staying guests at least the option to go get yoghurt and pastries etc. while they wait for the breakfast cooked meal, having to wait for everything to be served is really old hat these days. Most staff try their best, but you can see management decisions are...

"We went for a relaxing spa. Firstly, the air conditioning wasn’t working in our room, one of the hottest days so far, was told they would check and in the meantime there was a fan in the cupboard. No fan, but a heater!! Phoned reception again to let them know and then said they would come back to me. Went to reception and we changed rooms which was a much better room anyway. We used the pool facilities which were nice enough but unfortunately there were 2 children in particular who screamed...

"Great location. Views at breakfast and dinner amazing. Staff friendly. Chef(s) really good. Parking is close by; just not for any electric drivers that charging may not work (due to grid issues) so be aware."

"Room was clean and whilst the bed was very firm I slept well. Breakfast was a delight and the staff very helpful."