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"I'll start off with the positives. - Stunning view of the lake - Welcoming staff. - Clean Negatives - Dated rooms. The bathroom sink was cracked and held together with some form of yellow/brown epoxy. Kind of puts you off initially. - Shower had poor pressure and the shower head bracket did not support it properly. - The lighting in the bathroom is on the dim side. - Breakfast took a while to get served, we even had to ask for an ETA. Once it was served it was underwhelming. - Pillows are not...

"We stayed for six nights, there was some fluff on the floor when we checked in, it was still there when we checked out! One evening, we had a decent lunch so only wanted a snack in the evening. We both had ham sandwiches which while nice ham, no attempt had been made to present them, for example, a salad garnish would have gone a long way. At breakfast the buffet was always running out of teaspoons, mugs for tea/coffee, marmalade, stupid things. One evening I went to use the disabled toilet,...

"We were on the ground floor near the gym and swimming pool.It was easy access as I have walking problems The only problem was the swimming pool was a bit cold."

"Hotel was very clean and well maintained. The employees went out of their way to be helpful and friendly. The bar was so quaint and cool, good food also. The breakfast buffet in the morning was outstanding. The hotel is ocean front with great views and close to city center. It’s also walkable to the castle. Just a great hotel!"

"Breakfast was good, a bit of struggle finding parking at night. But generally it was a good hotel "

"This is the perfect place for relaxation, romance and restlessness. The food and drink is also amazing!! Only downside is very few pool side beds, otherwise absolutely perfect!!"

"Very good"

"Room had mould and not very clean. Paid for bed and breakfast but we had to leave early and they couldn’t provide breakfast, again tried to charge us again on the way out. Music was blasting all night and got no sleep. "

"We stayed in one of the beautiful, cosy stream huts. Everything was comfortable and clean, and the thoughtful touches were greatly appreciated. The log burner added to the experience too."

"Exceptionally accommodating staff. Jack was most pleasant and Phil most learned with regards cocktails. Sandra the manager is always most helpful. It really is an exceptional little boutique hotel . Thank you for a lovely stay I will return again in early June."

"we didnt use any facilities just the room the room was nice and clean the staff friendly and hotel great location "

"The property is well kept and convenient. I have stayed here since it was built. The only problem I have is the cost of having a car on the property. I think 10.50 pounds per night is an exorbitant fee."

"Very nice hotel. Friendly staff, good facilities. 10 min walk to Canterbury centre."

"Really nice stay"

"Rooms were dirty, mouldy walls, moudly curtains, previous guests make up and marks all over the headboard, a sink that took a day to drain, old tired bath that no one would ever want to relax in. Hooks hanging half out of the wall. Breakfast was poor, never seen a full English served with roast potatos and they tried to charge £2 for a coffee that isn't from a coffee press... The biggest joke here is that there were people complaining about the state of the rooms in front of us, with similar...

"Highly recommend this hotel. You will not be disappointed. Its worth the slight inconvenience of having to park in one of the 3 or 4 nearby car parks which are run by bandits."

"Really nice spot. clean and tidy pub/hotel with warm & friendly staff. nice food/ nice view."

"Good facilities, all ready clean & very reasonably priced"

"Great location. Views at breakfast and dinner amazing. Staff friendly. Chef(s) really good. Parking is close by; just not for any electric drivers that charging may not work (due to grid issues) so be aware."

"Room was clean and whilst the bed was very firm I slept well. Breakfast was a delight and the staff very helpful."