البحث عن فنادق في Kent County

"I called several times to get picked up from the airport with no answer. I had to pay for an uber. Really disappointed and frustrated when I am counting on the airport shuttle to give me a ride and the fail to show up or answer the phone."

"My room was cancelled by staff earlier that day so when I got there to check in they had no rooms left. I waited in the lobby until after 1:00am when luckily another guest checked out early. "

"Beautifully kept rooms great staff great amenities only complaint is the hotel was very booked and very busy which isn’t really a complaint. That means they’re doing well."

"This is an amazing hotel. An absolute gem. We cannot wait to return and really explore the property."

"Great staff, clean room. Good location"

"The room was clean. The hallways and certain areas had an odd smell. Wifi is spotty. Breakfast was ok, not the best."

"It was excellent we will definitely be coming back soon!"

"This is my favorite place to stay when I come to Grand Rapids!!"

"The manager Rick was amazing. We had something come up and needed to switch dates and he was so helpful and understanding. Will definitely stay here again"

"The charge for incidentals should be disclosed or collected when paying for the hotel not at checkin. And they should take cash for incidentals!"

"It took 3 hours to get me In My room upon returning to hotel . Even though they fixed door liock I was so frustrated at front desk person because I told her at beginning to contact the manager . She waited over a hour before contacting him. And then it was 2 more hours till he fixed it. Total of 3 hours. I do have to say through Expedia I did compensated for my trouble. Thanks"

"FANTASTIC property"

"Clean, easy check-in, no trouble with any hotel policies. No parking available."

"Room had great space, it was clean, the view was nice and the parking was convenient."

"Unfortunately, my stay was disappointing. The room had a very strong cigarette smoke smell even though it was supposed to be a non-smoking room. The odor was so strong that I had to ask the staff to come with air freshener. I do appreciate that they tried to help, but overall the condition of the rooms was not good."

"This isn't a 3-star hotel. Seriously understaffed, so the one guy who does work at the desk is not very friendly. I got five packs of decaffeinated coffee in my room, no regular, and when I asked for it, I had to go to the lobby and he handed me two packs (I was staying two nights). They don't have a single extra pillow. No breakfast of any kind, the restaurant is supposedly temporarily closed, but it looks like it has been closed for at least 6 months."

"😊"

"Decent room. Good location."

"The property was older, but kept very well. The pool was a lot of fun for our family, and there is a basketball court outside that we did not get to use but looked like it would be fun as well! Breakfast was pretty basic for hotel food, but there was plenty of food even during the busiest times. But what won the show was the staff. They were very accommodating and kind to us and our little one. Would definitely stay here again."

"Great hotel ,great staff ,front desk amazing. Upgraded thanks. Great breakfast. Centre of town. I can not praise this hotel enough well done many thanks Gordon"