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"I'll start off with the positives. - Stunning view of the lake - Welcoming staff. - Clean Negatives - Dated rooms. The bathroom sink was cracked and held together with some form of yellow/brown epoxy. Kind of puts you off initially. - Shower had poor pressure and the shower head bracket did not support it properly. - The lighting in the bathroom is on the dim side. - Breakfast took a while to get served, we even had to ask for an ETA. Once it was served it was underwhelming. - Pillows are not...

"The room was really lovely 4*. It was quiet, overlooked lovely gardens. Great size and nicely laid out. But coming into hotel reception was dark and smelt of stale beer....we actually thought of leaving. Staff not very friendly or welcoming, apart from one person in breakfast room who was very helpful...Leo. Food and breakfast were all good. We didn't use swimming pool as it didn't look great and had read several poor reviews. But location was brilliant. Short walk into a lovely high street and...

"We were on the ground floor near the gym and swimming pool.It was easy access as I have walking problems The only problem was the swimming pool was a bit cold."

"Very convent to the town and passenger ship terminal. Kindly let us leave our bags until check in time etc. Food was very good. Has lifts but slow and at times crowded but grateful they had lifts."

"Breakfast was good, a bit of struggle finding parking at night. But generally it was a good hotel "

"This is the perfect place for relaxation, romance and restlessness. The food and drink is also amazing!! Only downside is very few pool side beds, otherwise absolutely perfect!!"

"Great hotel with Great facilities "

"Room had mould and not very clean. Paid for bed and breakfast but we had to leave early and they couldn’t provide breakfast, again tried to charge us again on the way out. Music was blasting all night and got no sleep. "

"We stayed in one of the beautiful, cosy stream huts. Everything was comfortable and clean, and the thoughtful touches were greatly appreciated. The log burner added to the experience too."

"Staff were excellent. Receptionist was realy friendly and quick to check us in"

"The property is well kept and convenient. I have stayed here since it was built. The only problem I have is the cost of having a car on the property. I think 10.50 pounds per night is an exorbitant fee."

"Just had 2 nights here. Very clean hotel. Staff polite and very helpful. Good buffet breakfast. Excellent value for money and very central to everthing. I would recommend this hotel if staying in Canterbury."

"Rooms were dirty, mouldy walls, moudly curtains, previous guests make up and marks all over the headboard, a sink that took a day to drain, old tired bath that no one would ever want to relax in. Hooks hanging half out of the wall. Breakfast was poor, never seen a full English served with roast potatos and they tried to charge £2 for a coffee that isn't from a coffee press... The biggest joke here is that there were people complaining about the state of the rooms in front of us, with similar...

"Highly recommend this hotel. You will not be disappointed. Its worth the slight inconvenience of having to park in one of the 3 or 4 nearby car parks which are run by bandits."

"Really nice spot. clean and tidy pub/hotel with warm & friendly staff. nice food/ nice view."

"Great location. Views at breakfast and dinner amazing. Staff friendly. Chef(s) really good. Parking is close by; just not for any electric drivers that charging may not work (due to grid issues) so be aware."

"Room was clean and whilst the bed was very firm I slept well. Breakfast was a delight and the staff very helpful."