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"The staff at Margaritaville were exceptional. Very friendly and efficient. They really seemed to prioritize the guests. The hotel was very clean and the rooms were comfortable as well as clean. The only complaint I have is that I didn't realize they sold day passes to the pool for $40.00. Anyone who wants to enjoy their pool is welcome to pay which really makes it overcrowded. Really overcrowded to the point it made it uncomfortable. Many families with children occupied the pool and seating...

"Ok"

"Great location and this is my favorite Kansas City hotel but i didn’t get a shower cap because a hospitality kit was not provided. There wasn’t a coffee machine or kettle provided, though I asked twice at the reception. No mugs either. And room service was skipped for almost 2 days until I asked. We ran out of soap and toilet paper."

"Room was clean. Shower was huge and amazing. The shampoo, conditioner, and body soap in the bathroom smelled amazing."

"Our stay here during the World Cup was a disaster. We arrived after 9 pm and they told us our room was not ready yet.... We had two kids with us. The next day we were locked out of our rooms and building and no one was at the front desk to help us. I was there with another person who had just checked into two rooms and neither room had towels. Then I just found two extra $100 charges with no explanation. This was not part of what was explained when I booked with expedia and not part of what was...

"Everything was just amazing!!"

"overall a good place to stay, this is more of an adult only spot, we had the grandchild with us and nothing for him to do outside of the hotel room- I know we were there for casino, but thought there would be a little bit to entertain him"

"My husband, daughter, and I had a very nice stay here. The hotel was clean, and the pool and fitness room were nice. The staff were friendly and helpful. The hotel is close to Country Club Plaza, which is a nice area for shopping/dining and access to transit."

"Great location, wonderful staff"

"Hotel had a lot of wear and tear but they had imp a lot of it. Friendly front desk staff"

"Perfect .language barrier but still good"

"The pool had algae growing at the water line and in corners. The fridge in my room did not work. The carpet in my room was soaked in the corner by the AC."

"I had a king suite and it was nice size. The closet was spacious, the bathroom was big and the kitchen was nicely appointed. Literally my only issue was they don't have ice machines -- instead they have you turn on the ice maker in your fridge when you first check in. I was there two nights and didn't have any ice to use. Otherwise, the staff was incredible and accomodating. The place was very clean, the laundry facilities have multiple washers and dryers, etc. Highly recommend. I definitely...

"We stayed here for the World Cup and had a great experience. Clean, spacious property very conveniently located for activities in downtown Cleveland, and along the streetcar line. It’s connected to a shopping mall and food court with a nice pool and plenty of onsite dining. Very helpful staff, especially Abby at the front desk who helped us deal with a minor issue with our room quickly and professionally. Highly recommend."

"Breakfast is not included. Its a 20$ charge. They do have a restaurant on site. The parking is open lot."

"All ok"

"Great clean property. Friendly helpful staff. The famous free Drury Happy Hour and meals are great especially for families. Good place to stay overall."

"Room was spacious and clean. Staff was friendly and accomodating."

"I really like this hotel and will stay there again. I did have issues with the wifi and my closet had no hangers and the first time I didn’t have an iron for my clothes. The bathroom was my main concern because the shower was in really terrible shape. I laid down towels and used it, but was tempted to do a sponge bath. I did report this and they were good about saying they were putting an order in to maintenance right away. The bed there is always awesome. I had a two-room suite. ...

"The room was clean and comfortable. When we arrived and was getting settled we found a mystery pill on the bed stand. That’s a little odd to us. We threw it away. Then we found out they are now charging for their breakfast buffet. Boo. Then another alarming thing Happened at 3 am people came into our room. Including the front desk . And when we checked out the front desk couldn’t find our name . I feel like staff and some amenities have went down a bit . Seeking manager support about the check...