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"Great pool"

"They are trying to use AI for customer interaction. It doesn’t work well. I was charged for something I didn’t use and it’s very difficult to get a person on the phone to help. Ridiculous"

"Everything was great"

"Excellent"

"m"

"I wanted to give this hotel a chance after the poor reviews that I read. First impresssions at the front office were not promising. I did like that the outside door required a key card to enter the building. I did notice the dirty rugs in the hallway. Our room wasn’t cleaned throughly. I found chip pieces on the carpet and there were a couple of hairs in the tub. I did like the toiletries that were provided. Again I wanted to like the hotel because I can tell the owner is working on...

"They did not specify on the website that you had to pay 30 for parking one night and their pool was not working. The whole reason why I picked this place vs the one Hampton up the street"

"The room was nicely decorated and the furniture was in good condition. Very spacious king size bedroom. I was very satisfied. J Henry"

"I would like to file a formal complaint. Woke up this morning to an unusable backed up sink full of dirt and brown water. Had to brush our teeth in the bathtub. I complained to the front desk and they couldn’t do anything since we books thru you a third party. This is unacceptable. Very dissatisfied."

"Property (or at least my room and the garage) need maintenance. Room was run down- barely cleaned- chunks of dust bunnies in the middle of the floor. Bathroom floor had dirt sitting on it- as if someone with work boots had walked through it. Wallpaper peeling off bathroom walls. No lock on bathroom door- no hand soap in bathroom; it was equipped with shampoo at the sink- to wash hands. I did not respond to texts from front desk, asking how my stay was- so that’s my fault. I was on a trip for a...

"Room was clean and it looked like it had been updated. No hair dryer or iron which I thought was the norm for almost every other hotel I’ve stayed at. Air conditioner had a hard time keeping up. Main thing we noticed and others that joined us was that the elevator always smelled awful! The room however, smelled great! The employee the first night was awesome! The employee the second night was like a sloth! So slow to get anything! Our room was not cleaned the second day so we had to go down and...

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"The indoor-outdoor pool was too cold for us, so we enjoyed the hot tub instead. The room was clean, and the hotel was fairly quiet. Because of food allergies, we did not have the breakfast or complimentary drinks/food in the evening. The only complaint would be that only one elevator was running, and it was pretty packed."

"Situated near shopping"

"Great staff!"

"Hotel and room were clean. Front desk staff were excellent! Said hi to the kids when we came and went. Always smiling and willing to be helpful. Children have allergies so offered alternative cookie's. Staff were amazing"

"We stay in the Overland Park area quite often. This was our first time at this property. Very impressed. VERY clean. Cold AC. Great staff. No complaints at all. Will be staying here again."

"The breakfast closed early on Saturday when it was communicated to close at 10:30. The housekeeping staff repeatedly knocked on my door between 8:30 and 10:00. The last time the house keeper let her self in while the room was still occupied. She did not announce herself either time. The front desk told me that I would receive points for the inconvenience, but they did not provide me with a case number. Their excuse was a language barrier with the house keeper as the house keeper speaks very...

"For the price, can’t be beat"

"Great"