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"Outdoor pool, outdoor live music, pool bar/staff were excellent- espeically Chloie & Eddie! Indoor pool was very heavy chlorine smelling & bathrooms on indoor portion were kind of gross- gobs of hair on the floors & trashcan was all rusted. Rooms were clean, balcony was nice- perfect viewing spot for several firework shows on the 4th of July. Elevators were slow (only 2 for all hotel guests. Coffee & breakfast food at Joe's were really good. Food at the main restaurant on site was not good. We...

"Our room was not clean. No working fan on bathroom. Pool didn't open till 10am. Staff was kicking us out of pool 30 min early. Had to pay 20$ a day to park at property. Housekeeping parked all the cleaning carts right outside our door. 1 person working front desk. Needless to say we will never go back."

"Great stay but no laundry rooms."

"Everything was amazing!"

"Das Frühstück war nicht sehr gut,"

"Everything was just amazing!!"

"My husband, daughter, and I had a very nice stay here. The hotel was clean, and the pool and fitness room were nice. The staff were friendly and helpful. The hotel is close to Country Club Plaza, which is a nice area for shopping/dining and access to transit."

"Nice staff"

"This is a one-time grand hotel that has aged not-that-well. The outer facade is in desperate need of a makeover, or at least a paint job.. The hotel seems understaffed (I had to leave a message with room service) and the restaurant workers tried their best but seemed overwhelmed by the volume (and it wasn't even nearly at capacity). The location is unbeatable but it would behoove them to do a serious rehab…."

"/"

"Clean nice and good service in nice area"

"The pool had algae growing at the water line and in corners. The fridge in my room did not work. The carpet in my room was soaked in the corner by the AC."

"We stayed here for the World Cup and had a great experience. Clean, spacious property very conveniently located for activities in downtown Cleveland, and along the streetcar line. It’s connected to a shopping mall and food court with a nice pool and plenty of onsite dining. Very helpful staff, especially Abby at the front desk who helped us deal with a minor issue with our room quickly and professionally. Highly recommend."

"Enjoyed our stay."

"Muy bien todo"

"No ability to stream movies or apps for movies- upscale hotel not keeping up with technology isn’t smart."

"Exelente un 10"

"Drury as always was up to our expectations. We'll be back!"

"Awesome!"