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"Outdoor pool was awesome!!"

"It was okay for being a 20+ year old building. I love the tech upgrade that allows all access on your wristband. That was a phenomenal idea. My kids had a great time and was grateful for their visit."

"Nobody ever says ANYTHING about the deposits you apparently have to make in order to stay, cool."

"Parking was easy. And the night staff was helpful. But my room was gross. The hotel was at max capacity so there were no other rooms and it was late so I didn’t have a choice to leave. The walls were dirty with bbq sauce splatter, it was on the floor and it was on the bed. The night staff brought me clean sheets and extra sheets and towels which I also cover the floor with. Would not stay here again (yes it looks like the pics but I’d choose another facility)"

"This is not a 4 star property by any means. It’s a little run down, overpriced, very basic room, good enough to shower and sleep. It’s located at the edge of the plaza district, very nice part of town, easy drive to downtown and other districts. Self parking in the garage was easy enough, $30/day."

"There was no fridge or microwave in the room. Great size but not all the amenities that were paid for."

"Proximity to shopping and dining was excellent. Room was clean but hotel is showing its age. The parking garage is dimly lit. Weather was warm but pool was drained. Breakfast buffet was good but we were served water in a glass that had lipstick on it, which was a bit unsettling considering it wasn't busy."

"Hot tub wasn't working. Both pool and hot tub water looked cloudy. Fan in the bathroom wasn't working. Refrigerator in the room wasn't working. Hair was stuck to the towel next to the sink."

"This is more of a big motel 6 than any Vegas style casino. It is not worth the stay. It's old and it shows."

"Property needs crucial updating."

"The Westin Kansas City at Crown Center is a wonderful hotel! We traveled from Hawaii and was greeted with plenty ALOHA! The staff are very friendly and helpful, especially the bell desk worker (who's been there for over 40 years) was very welcoming :) The hotel is clean with cute local shops and places to eat, and the beds are super comfy! We will definitely be staying here again on our next trip."

"I liked the rooms, breakfast and pool area. I did not like that no one informed me that there was water available in hall and food area, so instead I had to buy three bottles of water the first night."

"W"

"Easy check in. Clean room, no complaints"

"Easy check in. Staff were very nice & helpful! Perfect location to easy access to food, shopping and fuel! Would stay again."

"Very quiet and restful hotel with many nice amenities. Pleasant staff, nice dining area, would definitely stay there again."

"The staff provide excellent customer service. Room was clean and comfortable."

"Property was clean and well maintained, bed and pillows were comfortable, staff friendly and helpful. Only negative was that the pool area needed attention. Pool water was cloudy and there were several used towel scattered around. I would stay here again."

"The blankets were incredibly thin. The pillows felt like they were 20 years old. The toilet only flushed half the time."

"Lovatin"