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"Staf is good"

"The food was amazing. The hotel is clean and the staff is friendly. "

"Great hotel. Loved that they had a shuttle to take you to & from the airport as well as one to the subway station. Breakfast was absolutely amazing. "

"Beautiful old hotel with am amazing Onsen! This hotel is definitely worth a visit as it has a beautiful history"

"A stay that exceeded my expectations in many ways! Will recommend friends and will come back if revisiting the city again!"

"Good location. Good buffet dinner and breakfast."

"Location convenient "

"平日8時過ぎ、朝食ブッフェは20分ほど並んで待ったけれど、スタッフの対応も気持ち良く、料理もとても美味しかったので問題無しです。ハイフロアの窓辺から客船が大桟橋に入るのをただ眺めていたのですが、ゆったりとした時間を過ごし、完全にリフレッシュ出来ました。ありがとうございました。"

"立地も景色も申し分ないのですが、たったひとつエアーコンの効きがそれほどだった。この点のみもったいない。だけど別に酷いわけではないです。思ったほどでない"

"Excellent hotel "

"Restaurant was excellent. Location is convenient for Yokohama cruise terminal. 45 min walk to Chinatown, which is worth the visit. Room was similar in size to what we are used to in North America and is well appointed. Staff were always SO helpful!"

"Disappointing. Booked as a treat. Not met by any staff on arrival. Instead staff wanted times for dinner and breakfast … insistent on both before we had even been taken to room. Taken to room we had not booked with a broken bed in it. Had to explain room we booked was Tatami/Japanese not western. Waited 30 minutes for staff to speak to owner before room changed. Dinner - was booked for 8.30pm in response to staff demand. 8pm staff demanded we go to dinner directly after onsen. Told us dinner...

"Clean, updated, king bed, great location for cruise terminsl"

"Unique and beautiful hotel with very attentive staff and excellent restaurant attached as well. Would highly recommend- a highlight of our trip "

"今回初めて宿泊しましたが、スタッフの皆様の対応がとても親切で印象的でした。お部屋も清掃が行き届いており、ゆっくりくつろぐことができました。立地も良く、観光にも便利でした。また大阪に来る際は利用したいと思います。"

"The location of the hotel is very closed to the port as for our pre-cruise stay. The room was well kept, and the staffs are kind and courteous. Will stay again if ever come visit Yokohama!"

"Nice place, but dinner and breakfast take very long (traditional but long). It was overall an amazing experience, but the place is slightly old and in the rooms you can see marks on walls. "

"So relaxing and everything was great! The best part of our trip ! Onsen was awesome and private, the meals were A(+]. Just take a taxi ( we used the Go app) to and from the station. We walked uphill to get there, but streets narrow and we were a little concerned with the cars driving by."

"We loved our room, it was traditional but very spacious. Clean and onsen was amazing! "

"お部屋も綺麗で快適でした。"