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"Clean room, accessible to mall."

"A bit dated but clean and well maintained. Staff very responsive. Breakfast has a good range and is very good. The pool was being refurbished but they had back up options which I appreciated. Walkable to mall and JB Sentral."

"Value for money and convenient with shopping and food"

"I had a pleasant stay at The Westin Desaru Coast Resort. Overall, the experience was good. The staff were professional, friendly, and helpful, which was definitely a plus point. The breakfast and dinner also offered a good variety of choices, and the food was generally enjoyable. The only area that I feel could be improved is the cleanliness of the public restroom, especially the restroom on the second floor. I noticed some unpleasant odour, which was slightly below my expectation for a...

"Loved the service, everything was smooth and well taken care of. The live performance was a great touch too. This isn’t my first time here and definitely won’t be my last. Thank you for the warm hospitality!"

"Stayed at the family suite, the kids room is so lovely, my kid enjoyed it. The toilet was amazing too. Great stay. Breakfast spread was good too. The free flow alcohol and food spread at club lounge was great too."

"Excellent stay for solo tourist. Surrounding amenities are excellent. Level 41 scenery is spectacular. On the other hand, swimming pool is chalky, bed squeaky, sauna & locker not working and many renovations in progress. Hope next stay better."

"Need to top up for guaranteed connecting room. Rooms are basically okay and comfortable enough for family stay but toilet has a stale smell from the drainage."

"Room was clean"

"Stayed with my hubby from 22 to 24 May 2026. Excellent room, very clean and well maintained. Breakfast spread was scrumptious and satisfying. In Room Dining service, very very good. Just 1 hiccup though, when we called for bell hop service, took more than 20 mins to show up. By which time our transporter had arrived. This is second time we encountered such incident. We are regulars at Amari since 2017, hope this issue is addressed so that we could continue to enjoy our future visits."

"Generally, all that could be done well was done well. No complaints"

"Communications were excellent. Located near some great food options in R&F mall."

"二泊三日の滞在でしたがクリーニングがされず少し残念でした"

"Excellent service, friendly staff. "

"I had a very pleasant stay at Four Points by Sheraton Desaru. The location is very convenient, with food options, laundry services, and other useful amenities nearby. It is also a strategic location in Desaru, making it easy to travel around. Overall, the stay was good. The room was clean and comfortable, the breakfast was enjoyable, and the public restrooms were also clean. Considering the reasonable room price for a four-star hotel, I feel it is a very good value-for-money choice. I would...

"The staff told me during registration (2pm) there will be a room with queen size bed for me and come back at 3pm for official check in. But when I check in at 3pm she told me there were no queen size bed available anymore whereas another guest made a request she gave to them. Then we were stuck with the room which we accept. But the thing don’t end there, when we want to shower at night, there isn’t any hot water. Call the front desk, then maintenance came in, still could not solve the issue,...

"Amazing everything - truly grateful "

"Entering the Room, was hit by whiff of moldy musky smell. Once.Air conditioning was on it wad confirmed it came from there. Seems like the Fancoils wefe not periodically maintained. Room Service was mediocre too, food arrived not quite warm enough. "