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"The suite room air conditioning is poorly maintained and exudes a musky and mouldy smell that permeates the entire room consistently. The bath towel had a smell that comes from poorly washed and dried clothes and stinks of remnants of trapped bacteria. This is not what we expect from Hilton and definitely not what is expected from a room that you pay nearly $1000 ringgit per night."

"Location is very near to KSL and very convenient. Staff were very helpful and queries were answered almost immediately. Check-in process was a little confusing, as there are different providers and it took us a while to find the location. If the check-in location is indicated in the check-in instructions, it will help a lot."

"Room was spacious and clean, appreciated the easy access to the water park. Breakfast buffet was alright, nothing to write home about. Facilities were generally clean and well maintained"

"The room was very clean and well maintained. The staff very friendly and helpful."

"Exceptional service. Everyone was willing to help to make our stay memorable. The chef went out of his way to prepare for our dietary needs. The menu included vegan options that were both delicious and healthy. The beach was clean, water was warm and amazing."

"Compared to Le Meridien, it was a strange experience. The front desk staff seemed kind of rigid and not as warm as Le Meridien. Breakfast spread was decent but again not Le Meridien level. But still decent. One thing that absolutely shocked me was their refusal to give us multiple towels. I traveled with my wife and child, and my wife (like most females) need two towels. I needed one and one for our baby. They said the max they can provide were two towels. Even after explaining that we're...

"The check in experience was good and prompt. However, we were being allocated a room just besides the lift. The whole night there was engine sound. It was disturbing and since I’d already past 12am we tolerated the night. I did feedbacks the next day. Hopefully some customer experience will be provided in order to have our return stay."

"The staff were excellent, every single one made the stay"

"Great services and property for the price! Free mini bar and welcome gift. Nice memory here"

"Bought my 1 year old there to celebate her birthday. House keeping actually thought the towel we bought for her use was the hotels towel and cleared it. we hung it up in the wardrobe to be clear. the towel was white but even has her name embroided on it. the towel was eventually returned but i had no choice but to use the hotel towel on my baby after her shower. all the hotel did was say sorry. i requested for compensation but they have not reached out till today. i stayed in the suite. paid...

"Great place to stay. Truly wonderful"

"Reception took 20 minutes to check us in and then told us the restaurant was closed. Woke me up by phone to demand we come down stairs to pay a tourist tax. The need a bit of a lesson in customer service."

"Amazing everything - truly grateful "