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"Great location, lovely hotel"

"Great place with brilliant staff. The restaurant was decent for breakfast, just ok for dinner. Location was perfect with a tube station 100 yards away"

"The rooms are small, as described in the measurements online so it's quite tight for a family of 4 (w 2 small kids) but did the job for us. Check in was quick and easy for us, process is very smooth. Staff are prompt in responding to inquiries (front desk & room service). They come by quite quickly if after you make your phone call requesting for extra items. Washroom has a very high step which takes time to adjust to, a bit dark so hard to see how clean it is. The breakfast buffet selection...

"Clean rooms, rooms are super quote despite being an airport hotel Convenient to fly in or out but otherwise linger transit for sight seeing or shopping "

"朝食は、２日続けて利用したが、種類も豊富なので、選ぶのに迷うくらいだった。 部屋は、ベッド6つの部屋でも狭い感じはなかった。フットマッサージ機最高！ 部屋にも2階のアメニティの場所にも、子供用の歯ブラシが無かった。子供用のパジャマが、２日共、在庫切れで使えなかった。取りに行くタイミングなのか、もともとの数が少ないのか。小学生低学年より下は、持参した方が無難。 ディズニーへのバスは、問題なし。"

"Worst hotel I’ve ever stayed in. We paid ¥60,000 per night and the moment we walked into the room, we considered leaving and booking somewhere else. Tiny room, wrong configuration, and the hotel was so overcrowded we couldn’t even get breakfast. To top it off, we saw the same room available that night for nearly half the price. Extremely poor value! would not stay again!"

"Great service."

"Wonderful and helpful staff! Very comfortable stay."

"Amazing overall experience. "

"Not a pleasant experience "

"nice hotel, the like for the elevator is extremely long and the heat is on in the room, no AC :/"

"완벽 그자체였습니다"

"Delicious breakfast, close to Dotombori and food streets "

"Great hotel, very helpful staff and awesome location. The only very minor issue I had was that the room was slightly dated, specially the bathroom. But the convenience, attentive staff, and proximity to Shinjuku station more than made up for it."

"Room was perfect for our stay, despite being on the small side. Shower was great! We thoroughly enjoyed lounging in the complimentary pyjamas!"

"Amazing staff, great breakfast, and easy to use laundry service."

"Excellent, clean room, amazing breakfast, super polite and helpful staff, great location! "

"Great hotel, handy for Umeda station. Fantastic breakfast buffet."

"Great stay. Staff was excellent and having the convenience store on site was a bonus! "

"The hotel is well maintained, exactly as shown online. Great breakfast!"