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"I wish the Godzilla terrace was open. The beds are very hard like a board. Great location in the heart of Shinjuku. Good access to subway and train. The limousine bus stop to and from the airport is one block away."

"Everything was beautiful and convenient. The staff were amazing. Wish I could’ve had breakfast there but we were too busy exploring Tokyo. Will recommend this hotel. Felt right at home. "

"Fabricated bathrooms No facial tissues Bathroom was rather small. I guess it was ok for a one night stay. Not sure I would call it GRAND HOTEL it’s conveniently located. Should spend more money on upgrading the rooms rather than the lobby. My two cents"

"Excellent "

"地方からの宿泊だったのですが、他の宿泊されてる方の治安もよくて、怖い思いをしなかったです。ホテル内は綺麗で部屋の中もアメニティがしっかり整っていており、快適でとても過ごしやすかったです。 これは仕方がないことですが、宿泊客が多いのでエレベーターの登り降りに時間がかかってしまう事が少ししんどかったかなと思いました。地下の大浴場に降りた際、タオルを忘れた事に気付いて取りに行かないといけなかった時に風呂場にタオルが置いてあればいいのになとは思いました。 食事無しの宿泊にしたのですが、駅の近くにカフェやお蕎麦屋さんがあったので朝散歩がてら食べに行ったり出来たのも良かったです。"

"とても満足"

"Clean place and very quiet"

"Lovely hotel in an excellent location"

"At check-in we had a very bad experience. We were extremely tired and just wanted to rest, but we were told that the room we had booked was not available because the previous guest had extended their stay. We were told we might get a room on a lower floor the next day if it becomes available. The staff had very limited English, and the whole process took almost 2 hours, which was very frustrating especially late at night. We did not receive the room we originally booked and had to change rooms...

"Help ful staff and nice area for family and travel"

"Hotel was great! Breakfast was a staple every morning! The fresh bakery in the lobby was exceptional! 1st floor and 2nd floor bar/restaurants were delicious. The gym has updated smart equipment. Location was great for the train stations and taxis were always parked outside should you choose that route. Would definitely recommend for an all around perfect stay!"

"Clean room, kind staff"

"全部よかった"

"The showers were the best, very clean water, great water pressure! I’m gonna miss the shower! "

"I booked the panoramic view suite for my mother and my sisters for Mother’s Day. They enjoyed everything. The view from the lounge and the room was amazing according to them."

"Excellent location but a bit away from the main light rail lines.. very close to all the shops and restaurants in the heart of Shinjuku though. Rooms were small but functional, if you're concerned about the bed, you can ask for additional mattress pads for more "western" style comfort."

"Excellent location, 10 minute walk from Shinjuku station! Room was clean and perfect for a 4 day stay in Tokyo! Staff were lovely and helpful too, will definately be staying here again! "

"A very nice hotel in a great location. The lobby bar is a bit expensive but great service and view."

"Staff was very helpful and amenities were always provided. Everything kept clean as well"

"ベッドが大きく広々とした部屋で良かったです！"