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"Extremely small rooms! Very very tiny. Amenities are useless as every single one is an extra charge and not included with the tiny rooms. Godzilla area is closed to the public so you can’t even take good pictures with Godzilla. The breakfast was the worse part of everything !!! They charge a small extra fortune for breakfast and the hotel have a contract with a bad restaurant chain named Sizzlers ( here in the USA) we would never eat at this chain due to low quality food. So we were expecting to...

"Clean rooms"

"Definitely the best airport hotel I've ever stayed at, great value for money. Better than the equivalent hotels in Tokyo city!"

"The rooms and staff were wonderful. The restaurants were hard to understand their hours and rules. And it wasn’t clear that the pool was not available until July"

"very clean"

"The rooms was very clean everyday. The staff was friendly and easy to communicate with. Location was perfect for getting around. Shuttle bus was available and convenience store was always stocked with hot and cold foods."

"Pro: great location, walking distance to shopping and entertainment district. 10 to 15 min walk to all the Shinjuku stations. Relatively quiet neighborhood. Con: the rooms are extremely small. We booked two double rooms on the 8th floor, and each was smaller than the size of a typical cruise ship room. Hardly any spaces for large luggages. On our first night, we asked for extra blankets and they didn't have any, which might just due to the busy season but was very odd to be running out of...

"Very convenient and vey clean"

"The staff was extremely helpful and friendly. They assisted with any concerns I had in and even assisted with forward luggaging to my next accommodation. Everything was seamless and stress free especially given it was our first time in Japan. Thank you again to the staff for all of your help!!"

"The location is excellent... near transportation and kuybey restaurant for sushi was worth every cent. What an experience. Very cold AC in the room and comfortable. Many options for food including a 7 11 in the hotel as well as great guest services."

"Location is great. The room is a bit bigger in comparison to other Japanese hotel rooms. However, even though I booked non-smoking the room and hallway smelled like smoke."

"Property was nice and clean. The bakery was a must try! It’s a bit of a walk from the main shinjuku area. Overall it’s very enjoyable!"

"Love it, will stay again next week !"

"One of the best hotel stays I’ve ever had. The staff are all so kind, welcoming and ready to accommodate. If you’re the type that just likes to relax at their hotel when on a trip, this stay is perfect because everything you could possibly need is on site! There’s even a convenience store in the hotel. I seriously can’t even put into words how great this stay was. Close to subway for easy travel. Always Uber’s and taxis on site for immediate need. I could go on and on."

"Such a great location just across the Takadanobaba station."

"Great!!"

"Check in was a little impersonal because you check in via kiosk but the staff is pretty great. And the views from our room were absolutely incredible."

"グランカフェの朝食は最高でした。"

"Things went smoothly as per expectations."

"Great location. Small room but it’s normal for Japan."