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"The hotel is located in a very lively part of town, lots of food, shopping, close to the public transit. The hotel is clean and modern, no concerns with noise outside once windows are closed. There were lots of tourists from Europe and Americas, so it was nice to ease in to our travel in Japan after a long flight from the US. Room was very nice, although beds and pillows were a bit hard for my liking. The bathroom was great, nice soaking tub and a shower. TV had Netflix (you'd have to log in...

"great amenities offered in the onsen, such as the popular refa hair dryer and shower head. they offered free gift set for women as well with check in as well as a free drink coupon. very close to the subway station, just note that the location is a bit further out of the hot spot areas in tokyo such as shibuya, shinjuku etc and there arent much restuarant options in the hotel area. recommended to eat dinner while out rather than coming back to the hotel area to find a spot."

"The rooms are very clean. All the staff are very helpful and nice. The location is very convenient especially when arriving at Haneda late night. We also stay here one or two nights before we leave Japan for the convenience, especially on the day of departure. It is very convenient to leave the luggage at the cloak room, spend the day in town, come back to the airport, pick up luggage, and check in."

"The hotel is in a convenient area of Shinjuku with plenty of restaurants and shops nearby. The staff was friendly, and the room was clean. However, the room was quite small, making it difficult to fully open large luggage. The room also felt a bit dated, and the portable AC unit wasn't powerful enough to keep the room comfortably cool. While the location is good, it's not quite as close to the train station as we expected, so be prepared for a 15-20 minutes walk. Overall, it was a good stay for...

"Highly recommended"

"Great breakfast and service"

"Aircon virket ikke, der havde man sat en lille gulv aircon op som ikke kunne holde temperaturen kold."

"Ok laundry facilities, excellent staff, bathroom was not clean."

"ホテルのスタッフさんはみんな対応が良くて満足でした。でもシャトルバスがとても不便でした。帰りの乗り場がちゃんと決まっていないためバスが後ろの方にとまったら走ってバス乗場まで行かなくては行けないのでほんとに不便でした。それにベビーカーで乗り降りするときも運転手さんは知らん顔で何の手伝いもしてくれませんでした。そういう決まりなんですか?他のホテルの運転手さんは乗るときも降りるときも介助してくれたのに。ほんとに残念でした。ホテルは良かったのにバスのせいで2度と行く気にはなれません。せっかく楽しみにしていた旅行も楽しみが半減してしまいました。"

"WiFi is terrible. Connects and disconnects constantly. Too many tourists. Rooms are small. Won’t be back."

"Very close to the train station and shopping. Staff were very helpful with checking in. We used a luggage delivery service and the front desk staff were very kind with providing updates on our luggage as well as storing suitcases for us prior to checking into our room."

"Hotel is conveniently located with many restaurants close by. It is also an easy walk to Dotonbori and and river. Room is clean and well maintained. Will stay again next time in Osaka."

"Room was clean, comfortable and a good value for the location."

"The only complaint we have is about the pillow and bed. Too stiff and uncomfortable to sleep on. Overall the Knot has been an amazing stay."

"Really enjoyed the location that was less than 2 miles from the most popular areas of Tokyo without the large crowds. Hotel has all the things you need including a convenience store located in the basement. Great free breakfast if you have lounge access. Stayed here twice and like this location as a Tokyo base."

"Hotel location was good. It’s tucked away in a quiet street and yet accessible to station and restaurants. Room was clean and compact. Well equipped with toiletries and lounge wear. Check-in and check-out process was very easy and staff are always on hand to help out in case of any difficulties. Very clean and comfortable. I stayed here twice throughout my 12 day holiday in Japan Highly recommended and will stay again when I return to Tokyo."

"朝食のビフェットで 小皿の多い日本食にトレーがなくてテーブルに運ぶのが不便だったので グランドスタッフに頼んでトレーを特別に貸してもらいました。ビフェットにはトレーがないと不便だと思います。 部屋がコンパクトで 大きなスーツケースの開け閉めがかなり大変だった。 バスルームのシャワーヘッドの水圧が強くて気持ち良かったです。 お部屋から景色が素敵でした。"

"The staff here is 100% bilingual and very good about helping foreigners not only book their stays but navigate Japan. No problems at all. The hotel service and room cleaning was impressive and thorough as I've ever seen at a hotel. The only downside I'd say here is the rooms are small. And I think that's more to do with Japanese hotels in this area. I was out and about so much I didn't really notice, but that's a real concern, especially if you're staying with other people. Breakfast was...

"Honestly the Sheraton made our honeymoon so much better!"

"A great hotel with a nicely laid out room and balcony. Only disappointing piece was that the lounge was under construction during my stay."