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"The best thing about this property is the very friendly staff, who did there best to provide excellent customer service. The rooms are fairly maintained and the food was good. The resort is a bit isolated with not much to do."

"The property is beautiful. There was a strange stinky smell in the bathroom the whole time we were there. We brought it to the attention of the front desk. The staff could be friendlier. The restaurants were ok. Sugarcane was the best."

"We have stayed at other RIU properties in the past. This one was a disappointment. No room service, no pool drink service, no TV for 3 days, and no phone service the entire time. First night, there was a fight outside our room. We couldn’t call security due to having no phone service. Had to get our friends next door to call. As for entertainment, there is no diversity. Reviews talked about diversity of music, including 70’s and 80’s music. The only 70’s and 80’s music we heard was during...

"Very nice pleasant and peaceful, loved how courteous the staff were."

"Clean rooms, pools and property. Very friendly staff"

"The hotel is one of the best i am please with the service amenities I will be going back soon"

"The furnitures in the rooms are old. Need upgrading!"

"Half the resort was closed. Made a makeshift spa out of old rooms due to hurricane. Not many people at activities. 3 restaurants were open which wasn’t advertised, waited until day of to find out my excursion wasn’t cancelled. Room was spacious. Bit enough bar tenders"

"Great place, would definitely recommend!"

"Well kept property with great views of the area. Lots of lounge chairs at the pool and beach so we are always able to secure a spot. Would have liked hot tub available for evenings or just in the spa. Pools closed early at 6pm which seemed kinda early. Steakhouse restaurant was especially good."

"The staff did not check in on me during my stay after a medical emergency i had on the property. The nurse charged me $55 USD for a nurse assessment but only took my vitals once and that was it. No 2nd set of vitals, no water, nor a limited exam. I was blessed to have ONE housekeeper physically come in and check on me as i was not able to walk. I was laughed at by staff and was not treated well. Will never recommend."

"I had such a relaxing time at Grand Palladium. This resort is the definition of luxury. It was big, beach was soft, room cleaned daily, staff very friendly and accommodating. I can’t wait to visit again. The pool was a little dirty but that’s nothing that can’t be fixed."

"The staff was very attentive and helpful"