البحث عن فنادق في جامايكا

"See response before. Need improvement"

"Overall, the resort property is good, but the customer service was awful. As Privilege guests, we paid a premium for a relaxing, high-tier experience but left feeling tired and incredibly frustrated due to a severe lack of communication and follow-through. A month later, management still has NOT RESPONDED to my formal complaint. We spent our trip being passed from person to person trying to fix a loud AC/maintenance issue: • Sun, Sept 6: Awakened by loud, strange noises in our room. • Mon, Sept...

"Room was not ready on time for us, staff was nice, pools was kids friendly and safe for them , it is great for family vacation"

"I love and recommend this resort but the double room single toilet is really small and uncomfortable."

"Nothing was appealing with this property"

"Was a decent time, though the restaurants are only first come first serve and it gets packed. You either need to go at 6:30p or 9p or you’ll be waiting by the door for an hour. Also, the staff was a mix bag. There were some really attentive people and some who couldn’t be bothered to be …well, bothered. I witnessed someone break a glass and the person who cleaned it only picked up the big pieces and left the rest. It being by the pool, people walking around with no shoes were at risk. It was...

"Let me start by saying that if it wasn't for the staff, I’d give Azul 2 stars. My husband and I were returning guests from 2021, expecting an improved post-pandemic experience, but our loyalty wasn't even acknowledged. ​First, the liquor request runaround was completely unnecessary. Before arriving, I coordinated with the resort (Janice) regarding liquor lists, pricing, and the spa menu. I was told my request for Hennessy VS would be handled upon check-in. It was not. Staff sent us hunting...

"The hotel is advertised as being “on the beach,” which we found somewhat misleading upon arrival. While the beach is very close, the hotel is actually across the road, and guests need to obtain a beach access ticket from the hotel staff each day. Another frustrating aspect was having to repeatedly request basic bottled water for our room. Even on a good day, it would take hours for the water to arrive, which was disappointing for an all-inclusive resort. On the positive side, the staff were...

"Staff rude . I went to a early morning meeting and came back at 10 AM and I couldn’t get in the room to even use the bathroom. I was directed to use the restroom somewhere else called Expedia and they were supposed to call me back and I am still waiting"