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"Our stay at Ocean Coral Springs was a nightmare. We arrived at 2:00 PM and waited 1.5 hours in line just to check in. Our room wasn't ready, and we didn't get inside until 5:00 PM. The first room was tiny, loud, and right next to the pool music. Shockingly, the pull-out couch was covered in stains, mold, dirt, and rust. We showed photos to the duty manager, who apologized and promised a new room in one hour. It actually took nearly two hours of us chasing down staff to get it. They moved us to...

"The entertainment was good, that's it. This is my second time staying here, and will definitely be my last. Only half of the numbers on the safety box in the room worked. The food was very disappointing and the staff all seemed upset."

"Decent hotel, nice swimming pools, beautiful beach, friendly staff. However, rooms are a little smaller than other hotels I visited, and not enough food varieties. My kids love it though..."

"Money was stolen from our room by room service and the resort did nothing about it except say they couldn’t prove anything. Girlfriend and I stayed for a week to get away and relax. Beach was nice (seaweed took up a portion of the water so make sure the check the status of that ahead of time) as I imagine it could be a problem depending on the time of the year. Resort is an hour from the airport (not great) you pass like 15 resorts on the way to this one so I’d find a closer one. Resort has...

"The hotel staff is wonderful! They were very kind and always eager to help. The hotel property is in serious need of updating. My first room was in desperate need of repair, the curtains were dirty on the bottom, the shower was moldy and the fridge was hot. I was then transferred to another room over 24 hours later. That room was better but still not clean, floor had footprints and there was still the mildew smell. The fridge was warm in that room also. "

"Great place, beautiful beach, super friendly and helpful staff."

"The staff was very friendly and helpful. The food was absolutely amazing. Had no trouble making reservations for any of the restaurants a day ahead of time. Buffet was very delicious with only a few minute wait to be seated. The beaches and pools were wonderful. Loved the shows every night!"

"1st day the elevator was inoperable."

"We stayed in a basic two bed room. Our first room we found roaches and we were given the opportunity to move rooms. After moving rooms we noticed a mildew smell, another roach and the bedding had stains on it. This is the same resort that has you sign a document being responsible for staining their linens and getting charged $250 but the linens already had noticeable stains. It was constantly loud, slamming of doors, fights in the hall ways. The room service menu was terrible, the food was...