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"My wife and I have been traveling together for 20 years and we have never experienced such a rude staff. Literally from the moment we checked in. From the front desk lady, to the server in the restaurant, to the security guard that blamed my family for something I literally watched another family do in the pool area. After he blamed my family I said no sir you are wrong that wasn’t us. He then proceeded to tell me yes it was. I was blown away. I told him to watch the video cameras then come back...

"Good service"

"The staff were great and pleasant to deal with. The hotel was cute and rustic but it was a disaster. They recently shut their pool and hot tub down and said it would be open at our time of stay. The hot tub was still shut down, and the pool was gross. Bandaid on the bottom. Hair balls and other random things floating in it, smelled like cat pee, a false eye lash strip stuck to the side of the pool. And this was all present the duration of the stay. Which was almost a week. Also the pool towels...

"Water temperature in shower not warm enough, woke up to road construction at 7 am"

"Very clean hotel, quiet, friendly staff, and the building is gorgeous!"

"Good-clean, nice room. Staff friendly Bad- laid wedding ring down on bathroom counter but forgot it. My fault I realize but for a nicer hotel would hope that someone on cleaning staff would have been honest enough to return it. Security able to match cleaning staff to room but of course denied knowing anything about it."

"Perfect place to go. Super clean and staff very helpful. Location is great also."

"The room and resort are ok. We had 4 people but they would only give 2 passes to the water park. We just wanted to sit by the pool! Ridiculous for what they charge. There is not house cleaning and people are supposed to leave their trash outside the room which makes the hallway stink. The lady at check in was rude but the other staff were nice. Restaurant and bars closed around 9 while we were there. For the money I would stay elsewhere next time. “Third” bed was ridiculous as a bunk bed. It...

"Friendly staff"

"Absolutely amazing stay at the Des Lux! Highly recommended!"

"Great location. Nice place to stay."