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"Rooms are very small, first room had a bad smell and the AC did not work. We were moved to a room with working AC but it was very small and a little dirty (stained curtains and walls)."

"Beautiful lobby, clean rooms except the bathroom could’ve been cleaner. The only downside was the insulation kind of sucks, you can hear everything from other rooms. Other than that, amazing staff & quiet location."

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"Very noisy in hall near elevator. Aggressive housekeeping (knocking on door repeatedly after saying no.) No “do not disturb” door hanger available. Room smelled of cigarettes. TV didn’t work."

"Clean, helpful staff. Close to the river and all downtown amenities."

"We stayed here for my daughter's birthday. The front desk staff was not the friendliest, they called us to let us know our room was ready when in fact it was not ready. We were already waiting in the lobby, so I went up to the front desk only to be told that actually our room was not ready. We waited another 30 minutes for our room. The room itself was outdated and pretty dirty. We found pistachio shells on the floor in the bedroom and living room. The couch cushion had a huge stain on one...

"The RIU is one of the very best and most comfortable hotels I've ever stayed in. We took a room on a high floor, so it was quiet, and very comfortable. Most amazing of all was the incredible breakfast, with one of the widest array of food choices I've ever experienced. I will almost definitely stay here the next time I am in Chicago."

"This hotel felt like I stepped a time machine back to 2004 aesthetics, but for premium hotel prices... at least for the time of my visit. My first room I was moved out of due to lack of cleanliness, and the second room wasn't much better, but at least it didn't have dirty carpet. Also hotel guests walking around barefoot in the lobby? The whole experience was bizarre. Staff was polite and did their best."

"Cancele mi reserva a tiempo después de ver el hotel tan malo y aunque lo hice a tiempo me cobraron la noche."

"Was mostly a great stay.other then our tv crashed 4 times and had the maintenance guy there 3 times trying to unsuccessfully fixing it."

"First of all, we got there 30 minutes early and we had to pay an extra $30 to check in for early, which is unbelievable because I’ve never had that fee before and two. It’s not like the room wasn’t ready. We went right up to our room and it seemed to be ready. The other thing is the room although I know the style is somewhat a stare. It’s still looked like it could be updated the blind to the window was torn the sink dribbled basically it did not have good flow and the toilet you had a really...

"Everything was nice"

"Clean and comfy"

"Great hotel. Location is excellent. Only issue is if you get a lake front view, the noise from the street can be bothersome. Racing motorcycles, sirens, loud music just echo on up the face of the building"

"Great location!!!"

"Everything was great and everyone was helpful"

"TV did not work but staff was helpful"

"Breakfast was really nice and our room was clean and nice! It was a great little vacation for us. Do not rely on their elevators if you need to leave quickly though! Even though there are 4 or 5 elevators, we still found ourselves waiting 15-20 minutes for one during busy times such as breakfast."

"Everything was great besides no one coming to clean the room daily. We had a ton of trash from eating and in the 3 days we were there no one came."

"Usually this is one of the best property but this time they had water pipe burst and elevators werent working because of that. It was very inconvinient for this stay."