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"The hotel was dark and dingy. The room was small, dark, the curtains were old and dirty, the carpet needed a good clean. The bathroom was so small. The only thing positive was the bed was comfortable and the hotel location was close to the river."

"Every thing was good"

"The property has history and the lobby architecture is amazing. It inspired us to look into the building history. The location makes visiting major attractions easy. We also enjoyed the lake view. However, it is a very old building. The sink and tub didn’t drain. You can hear everything from the street and surrounding rooms. The floors have sunk leaving very large gaps under doors letting in lots of light. The light in the closet wouldn’t turn off. The available parking was sketchy and very...

"Bathroom showers were inconvenient. One has to get wet to turn on the shower to make it move to hot . Plus the water was coming out after shower. Body wash , shampoo were located on the side close to shower head"

"I loved the kitchenette and free laundry services.Good room space and amenities.I wish they included a continental breakfast."

"Housekeeping staff was great. Room was ok. Chapel street cafe & restaurant (restaurant at hotel) was not great. The waiter we had was very rude and impatient, we ended up leaving and walking a couple blocks to a different restaurant"

"Bien situé près de tout. Hotel récent au goût du jour. En famille gros coup de cœur pour le buffet le matin"

"Good stay. Nice bang for the buck and in a cool part of town."

"I would definitely stay here again! Convenient location, walkable from most things. Staff were amazing and so helpful. Basic rooms, decent size. Very clean, great bar."

"This hotel is in a great location downtown. Very walkable area. Parking ramp is attached to the hotel so very easy parking. We ate breakfast at the restaurant/bar area and it was good. Not crazy expensive. Rooms were clean. Elevators are fast and there are enough of them so very short wait times. Even on the 15th floor, the sirens are still pretty loud and woke me several times, but welcome to the city :). Shower water pressure was good. Bed was comfortable. Cost for the hotel was...

"No issue with anything. Seamless"

"Was excited to again stay with Omni but this property wasn’t up to the same standards as others we’ve stayed at… It was clean but just seemed “sad”"

"had a great stay. The room was clean, comfortable, and well maintained. The staff was friendly and helpful throughout my visit, and check-in was quick and easy. The location was convenient, and I would definitely stay here again."

"I’ve officially had my WORST hotel experience from booking here. I rented a room after my wedding and was assessed a smoking fee for a room that was NOT smoked in. Staff is extremely rude and unhelpful. When asked what documentation (because there were no charges on the receipt) they used to assess the fee they “could not disclose” so it’s completely up to their discretion if they want to steal $250 from you. I will not be using any Sonesta hotel chain going forth. Hotel needs to check their...

"Nice location and lobby. The rooms are very dated yet very clean. Would stay again."

"They over charge your card and then can’t tell what the charge is for or make something up. When we got there they gave us a dirty room and we had to call to get out room changed not a upgrade but whatever."

"My only suggestion is to upgrade the tv to a smart tv so it is capable of streaming. Basic cable with no channel guide and constant commercials was annoying."

"Wonderful!!"

"I have nothing negative to say about the Arlo Chicago. I loved it so much I am looking to see if they have a members program. Clean bedroom, well designed, accommodating staff, and good food in the restaurant. They Pride decor and accessories was fun to have to take to the parade. They reserved me in a room where it was not too high since I have anxiety in high buildings. Thanks again, Arlo."

"Beautiful lake view from our 17th floor. Staff were exceptional."