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"We enjoyed out short stay at the Freehand in Chicago. We were originally placed in a room on the 17th floor. However, the air conditioning wasn't working so they quickly moved us to another quad room on the 4th floor. The space worked great for my family of 4 adults. We also enjoyed talking with Selma at the bar while watching World Cup games."

"Surprise fees upfront when you book with third party sites like, Expedia. Expect to cough up a few hundred dollars before you even get to the elevator. Other than that it’s a gorgeous hotel with incredible surrounding areas. Not too far from the beach as well. The breakfast buffet was also pleasant."

"/"

"Good choice if you are in chicago downtown"

"Excelente servicio! Muy agradable el personal ❤️"

"Ok"

"The staff were absolutely wonderful. Every encounter with a staff member was pleasant and friendly. The doormen were exceptional with their assistance to me and my husband by aiding me in loading my husband's mobility scooter that we rented and it was very heavy. They were kind, helpful, friendly and compassionate and I appreciate them very much. The breakfast was delicious and very abundant with selections of breakfast food from all over the world. The coffee was strong and yummy, and I never...

"We enjoyed our trip was very clean and helpful staff"

"Everything was nice and clean. Staff was very helpful."

"The free breakfast was non-existent. Every time I went downstairs at 8am to get breakfast, there was only apples in a basket and coffee. No one comes to clean your room during the entire stay so trash is overflowing. The property is near everything so it’s walkable to nearby attractions which was nice."

"Outdoor pool was a plus!"

"The check in process was very smooth and the hotel is a perfect distance if you have a long layover and want to eat and bathe before your connection. We stayed the night for this very reason and it all went over smoothly. Very glad we stayed here as it was a peaceful nights sleep and a good meal at the on-site restaurant before finishing our journey home."

"The room that we got looked nothing like the photos on the website. The hotel looked like it might have been some sort of old school apartment building once: the hallways, the rooms, etc. all felt more like a cheap apartment building than a hotel. The room was surprisingly large, which was probably the one good thing about it. However, the carpets looked old and dirty. The A/C unit in the window made a ton of noise (and there was an unpleasant musty moldy smell the entire stay). Our window...

"Located in a great spot. You can eat in or near by plenty of restaurants nearby. Staff very accommodating. Room very clean and comfortable. Cleaning staff was great and accommodating as well. First time there already recommend to friends and colleagues."

"The front desk and especially the valet staff was helpful and friendly"

"It's not gonna knock your socks off or anything, but it's a perfectly fine hotel for the money. The location is convenient. The bed is comfy. It has robes and a decent coffeemaker. All perfectly fine. Oh, and they'll give you bottled water as often as you ask. So that's a nice touch."

"Si personal muy amables hotel en una excelente ubicación"

"Room was clean, acces"

"I’m giving this place one star only because the location is excellent. Otherwise, I would not recommend staying here. First, our room was supposed to be non-smoking, but it smelled strongly of cigarette smoke. Second, the water pressure in the bathroom was terrible—the water was barely coming out, almost drop by drop. Finally, although the room was advertised as having a queen bed, it was squeezed between three walls with no space on one side. If the person sleeping against the wall needed to...