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"Very nice looking and different than any other regular hotel! Small rooms but comfortable! Kind of Vintage looking but the best is the location! Some many places to eat, shop and walk around! It is closed to almost everything you want to visit in Chicago! Food and drinks are excellent!"

"The reception rep when I arrived was very unhelpful and rather dismissive. I had to wait several hours for a room when he gave a room to a man who came in after I checked in. I was told there was coffee in the library and I found a single coffee maker with no water, paper cups and no staff anywhere to assist. The room was messy from the night before and there was food crumbs in the chairs. I was finally to check in several hours later thanks to a lovely women who arrived in the next shift....

"4 days of a cold shower and a broken bed. I will never stay here again and I suggest that anyone thinking about staying here to look elsewhere. Bathrooms were severely outdated."

"Locations was great"

"The room was small, but for one person more than enough. It was clean. The bed was comfortable. And of course, location is perfect!"

"I needed an early check in and the staff was very accommodating, they held my luggage until my room was ready. It gave me just enough time to walk to Starbucks around the corner and when I got back, my room was ready! Everyone was nice & helpful and my room was clean. I’ll definitely come back!"

"Excellent location, great room and very helpful staff"

"There is no phone to call room service. Front desk people not very helpful."

"Great stay overall! I really liked the open bar, and it was a nice bonus that we could request coffee, tea, and other beverages anytime during the day. Shoutout to Giselle for making our coffee perfectly late night! The daily fruit selection was also a nice touch. We had a little trouble with the Chromecast, but it wasn't a big issue since we ended up watching the live TV channels instead. Tip: There isn't complimentary bottled water in the room, but there is a water station in the lobby. Just...

"Great pool, mural and outdoor deck area!"

"Excellent"

"Best location on Michigan Avenue"

"Highly recommend! Great location, friendly staff, & clean spacious rooms."

"The room needed dusting and wiped down. A few spiders noticed and the sofa bed needed to be changed to something more comfortable."

"Nothing. It is great for a short visit. But otherwise old, ugly and outdated"

"The staffs were very kind and helpful. The room was very clean, neat, and spacious."

"Amazing stay! Beautiful detail for our 20th anniversary celebration!"

"Jock was a gem! Very helpful and friendly."

"The hotel was beautiful and well kept. It is situated in a very safe and walkable part of Chicago. The hotel doors are locked after 9pm with access only via hotel card. I felt very safe and secure there. Lots of food options and attractions nearby to walk to. The staff were very friendly and there is a designated ride share spot. The room is well stocked with snacks and drink assortments (for additional charge) but super convenient! My only complaint was the hotel restaurant was short...

"The hotel is in a great location in Chicago. It is a massive big hotel. A bit outdated but room was clean and bed was very comfortable. For some reason it was not cleaned or serviced every day. Overall, had a good stay."