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"That's the hotel doors were stuck always had to push them open. Half the time the key cards did not work. the room was smaller than expected and tight. bathroom was tight as well there's no extra other than the light switch in the room and a TV.there's no coffee pot there's no microwave there's no fridge there's nothing like that. the lobby definitely very nice but the rooms are dated and definitely need an upgrade when it comes to that so that. The stay is okay if you're just looking for...

"We were in town for a concert. The location was great and the price was good. Check in and check out was easy. They even upgraded us to a larger room. It was very appreciated. The room was clean and comfortable. The only negative was waiting on an elevator which could take 15 mins. That seems to be the way at a lot of hotels in Chicago so it doesn't matter. Would consider staying there again."

"It was a perfect location to be at. However very outdated and dirty."

"over charge for rooftop"

"The rooms are not up to date the beds are VERY UNCOMFORTABLE! YOU can tell its an older building."

"The elevator system is a little annoying. You have to take two sets of elevators every time. During busy times, it took 5-10 min to even get out the hotel. The hotel is old, and it certainly does not have any sound proof qualities. We could hear every person walking by our room, the sirens downtown were very very loud and were disturbing to our sleep, and lastly, they started doing some kind of maintenance above us with drills at 6am, waking us up abruptly. The area/location was great for the...

"Replace the tv system and old furniture"

"The outdoor pool is a plus. Bar staff - especially Jose the bartender - is friendly and helpful. Rooms are comfortable. They do need more than one bellman to handle picking up luggage, storing luggage etc. it’s a lot for one person."

"Nice hotel, very good location, great view of the city. Bathroom needs some extra light, kind of dark. And also at 11am housekeeping was knocking on the door asking when I am checking out. The check out is at 12pm. No need to disturb guests before that time."

"Decent price for the location. Rooms somewhat cramped but still comfortable and clean. Better bang for your buck given the location. If your in town to sight see and don’t spend a lot of time in your room other than sleep this is for you. Want a spa experience go elsewhere."

"The customer service was amazing, the staff were all so nice and helpful! The room was very clean and the location is so close to the main Chicago attractions! I definitely recommend And I will be returning!"

"Extremely friendly staff! Perfect location—felt at home!"

"Staff were very nice and helpful"