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"Room was not clean - surfaces were dusty and sticky. Bathroom had no soap or bodywash. The front desk said the hotel was completely out upon requesting one or the other. Outlets did not work at all. Lighting in the room was very dim - almost like candlelight...maybe to get away with not cleaning properly? Requested different room - the staff said that they would just offer a refund, and I could find something nearby. They must have known that all hotels in the area were completely booked due to...

"Great and beautiful hotel in the heart of Chicago. Fantastic and super fun bar."

"Great experience! Close to everywhere we wanted to go!"

"No coffee maker, no water, no TV information or other information in the room. Receiving staff not friendly, gave no information freely. No citymap available."

"The room I was in was next to the elevator shaft. Heard the elevator go up and down with a low grinding sound."

"The staff especially the bell hops were very helpful and friendly."

"The hotel room cleanliness is of a very high standard. The complementary breakfast is extraordinary with a different majority of food and with a good procedure to take care of guests. The rooftop bar was sophisticated and attracts high class clientele. The room space is big enough to feel comfortable. There is individual Wi-Fi for each room that allows you to connect your phone to the TV. And the location downtown was excellent."

"Great hotel, great service! Would recommend, will be staying again!"

"Would have liked coffeemaker in the room and some glasses or cups for water. The bathroom was nice, but for the price, we felt the room was cramped and the window small. Location was convenient."

"Love the pool and the view from the room . We got to check in early so that was a huge bonus "

"Wonderful staff! They were very kind and helpful. We enjoyed our stay!"

"Not worth the price."

"The room needed dusting and wiped down. A few spiders noticed and the sofa bed needed to be changed to something more comfortable."

"Had a Fabulous time. Beautiful views. Perfect location."

"Very clean and room was nice. Plenty of room and our room had 2 bathrooms which was nice for my nephews to have their own separate bathroom. We're already booking again for another trip in September!"

"Muy buena atención del personal, buena ubicación"

"The staff was the most accommodating staff I have ever experienced. We had a small U-Haul trailer that we couldn’t find a close by parking lot for and they graciously kept it out front in valet spot overnight. Truly a lifesaver! Front desk offered a slightly larger room to accommodate a rollaway. Raphael at the bar was top notch. Exhausting weekend moving son into apartment and he would just bring over our drinks upon our arrival each night. How he remembered what we drank is beyond my...

"Requested more hand towels, had to wait until the next day. Thermostat light dimmed bright to dark all night, kept waking me up both nights."

"The hotel and location are beautiful but there needs to be much clearer signage as to where the entrance of the hotel is and the main lobby. Extremely confusing to travellers."

"Great"