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"The worst staff experience I’ve encountered at a hotel in all my years of traveling across the United States, Europe, and Asia. Our room was pretty loud, and when I asked if we could be moved to another room, I was told they were sold out and that we had been assigned that room because I booked a discounted rate through Expedia. I use Expedia quite often and have never experienced an issue like this before. To be fair, one of the staff members did try to help by looking into the situation, but...

"La limpieza exelente, el personal muy amable y hablan mas de un idioma, la cocina y el laundry no los use."

"Always a great stay at the Congress! I'll definitely be back."

"You have to pay additional to have access to the sky lounge deck and gym. First time I stayed at a hotel that would charge extra. No pool if you interested in it."

"Great hotel. Great location . 10/10 for this hotel."

"Room was clean…Welcoming staff..Perfect a/c cuz it was Heat waive when we visited Chicago…Parking was awesome cuz we just valeted our car!"

"I had an amazing experience. The room was very clean with a comfy bed. The staff, especially Alan, was very helpful. He was patient and supportive."

"Nice staff and great cafe downstairs"

"Don't even want to talk about this property and its manager.EVER. THEY CANCEL MY BOOKING 1 HOUR BEFORE I GOT TO THE PROPERTT DRIVING 15 HOURS FEOM JERSEY."

"The staff was very amazing and helpful. Thank you everyone there."

"Nice location."

"It was busy, good location"

"love the cookies at check in!"

"Amazing"

"Excellent breakfast. Staff was very friendly and helpful"