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"The room was clean and the staff was friendly. Good breakfast!"

"Great location and nice hotel, very helpful and friendly staff."

"I arrived late at night. There was one person in registration to do check-in and he was very slow and very rude. people during the day at the front desk were good.. The room was fine. Hard to shake that first impression."

"Outstanding hotel and amenities. Close to everything in the Loop. Would stay there again. 10/10"

"Property location is walkable to Grant Park. The hotel is in need of an upgrade but if you can get past that it is very clean and safe. Our room faced the front and even though on the 12th floor you could hear the train all night long. The curtain in the room did not completely cover the window so there was a shaft of light coming in all night. Hotels were sold out and there was no other place in our budget to check in to; and restaurants were packed. There was a major trade show in town."

"Friendly and warm"

"I really appreciated the last minute upgrade to a suite and it was the best!! For my 1st time in Chicago, this will leave lasting good memories for my husband and I."

"We arrived early in the day and they allowed us to check in. Also they kept our luggage upon check out because our train didn't leave until 6:30p"