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"I booked at king size bed room and ended up being put in a room with other guest when i didnt book a a quad room i booked a king size private room. Very disappointed."

"Excellent"

"It was expensive, but it was the least expensive hotel I could find in Downtown Chicago. It's only a few blocks away from where The Architecture Tour starts, and it's right on The Chicago River where you can have a relaxing walk by the river. The only negative to this hotel, and it's not the hotel's fault, but it's directly across the street from The Trump Tower."

"Always a pleasure! One of my favorite hotels in Chicago."

"Extremely dirty and disgusting place."

"To begin with, no one picks up the phone, they give about 9 options and tell to you text phone number that never even replies back. The TV didn’t work. There isn’t cold water. The refrigerator is warm. Some of the plug outlets didn’t work. The check in at 4 PM is mind blowing, I texted their phone number to request to check in early but never got a reply. The restroom was super nice and the hotel is in a nice area close to everything."

"The cleanest hotel in downtown"

"Gray stay, centrally located"

"The location is perfect for walking and the room was clean"

"Very nice"

"Great location."

"Hotel in good location - not far from Union Station or Downtown. Staff l interacted with were really welcoming and friendly. Room was very clean and great that there was a microwave on the floor near the elevator (handy when we took too long with our pizza slices from Whole Foods!) Breakfast served in the downstairs restaurant was great with plenty of options available and a rare (in USA anyway) late finish time for breakfast which meant l could have a lay in and eat at our leisure. If l was in...

"ダウンダウン内でどこに行くにもアクセスが良好である"

"I stayed in a bedroom that was suppose to be a king bedroom but ran out of rooms, room was out dated,shower head had a heavy leak,the shower nossle was coming out the wall and the vent didn't work."

"Great location ! Staff was helpful, and rooms are cleaned daily. I appreciated the complimentary happy hour and morning breakfast. Overall Great Place!"

"Jjj"

"The staff was friendly, the hotel was very nice and spacious."

"The hotel is within walking distance to many must-do locations in Chicago (Field Museum, Shedd Aquarium, Adler Planetarium and The Bean). Lots of good good options near by as well. The staff was friendly and efficient. The room was clean upon arrival. The bathroom fan was not working. The main issue was the AC not working. There was not filter in the machine and it was too old/too small to properly cool the room. We had it set to 60 degrees and you wouldn't have known. Not sure if it was...

"The views were beautiful, but the staff was no help. The line was ridiculously long to get checked in. When we got checked in, they had someone show us how to get to our room and the young gentleman brought us to a stairwell and stated didn’t they tell you the elevators are broken we literally had to walk through construction sites and multi levels just to get to our room. I wrote a complaint to the hotel and got little response. The room was beautiful, but poor customer service to say the...

"Very happy with our stay."