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"the bathroom was adorable, the rooms were dusty and outdated. also had a stained bath towel and no garbage bags for the can. 3/10 recommend"

"Thank you so much for all staff are excellent services ever."

"The place is very old and outdated. When entering it smells wet and dust from the start. The rooms are very wet and cold inside. Highly not recommended"

"Bathroom showers were inconvenient. One has to get wet to turn on the shower to make it move to hot . Plus the water was coming out after shower. Body wash , shampoo were located on the side close to shower head"

"Beautiful hotel; excellent location; rooms a little small but reasonable."

"The shower was awful. The curtain wouldn’t fully close on either end due to the rod slanting upwards which led to water getting everywhere on the floor. The water pressure was also terrible and"

"Highly recommend"

"Always came back to a very well clean room, thank you Rosa!"

"Rooms were very old. There was blk mold or something in the shower. Window was broken too."

"This hotel is in a great location downtown. Very walkable area. Parking ramp is attached to the hotel so very easy parking. We ate breakfast at the restaurant/bar area and it was good. Not crazy expensive. Rooms were clean. Elevators are fast and there are enough of them so very short wait times. Even on the 15th floor, the sirens are still pretty loud and woke me several times, but welcome to the city :). Shower water pressure was good. Bed was comfortable. Cost for the hotel was...

"Everything was so close and accessible. Arrival on the Amtrak and then getting around town on the buses and train for only $5 a day with the unlimited pass (Ventra card purchased at any train station). Even the manager was there in the morning making sure everything was great for us. Very pleased with everything."

"Very clean, great location. Every staff member we encountered was just terrific"

"had a great stay. The room was clean, comfortable, and well maintained. The staff was friendly and helpful throughout my visit, and check-in was quick and easy. The location was convenient, and I would definitely stay here again."

"Wonderful experience at this Sonesta. The rooms were large and comfortable, with some superior bedding and pillows, and the staff was so helpful. The only thing that took some patient pants was the elevator service, very slow and small so it took a couple tries to call an elevator that wasn't already full (tip: request a high floor level). The location was perfect, steps from shopping, fantastic dining, and an 8min walk to Oak Street Beach!"

"Nice location and lobby. The rooms are very dated yet very clean. Would stay again."

"They over charge your card and then can’t tell what the charge is for or make something up. When we got there they gave us a dirty room and we had to call to get out room changed not a upgrade but whatever."

"Charming hotel in the theatre district. Bed was comfortable and clean. Great location and easy access to local attractions and transportation."

"Clean room"

"I have nothing negative to say about the Arlo Chicago. I loved it so much I am looking to see if they have a members program. Clean bedroom, well designed, accommodating staff, and good food in the restaurant. They Pride decor and accessories was fun to have to take to the parade. They reserved me in a room where it was not too high since I have anxiety in high buildings. Thanks again, Arlo."

"Beautiful lake view from our 17th floor. Staff were exceptional."