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"Great location Convenient valet "

"My wife and I expected and paid for what was advertised as a larger room with a queen bed and desk. There was no room to walk around the bed or "sit" at the desk, which was maybe a foot wide. The room, itself, was not all that clean, and the toilet was very close to the bed. I might have managed by myself but my wife was deeply upset, so we asked for our money back and booked a room at a nationally recognized chain for about $100 more for the night. , which "

"I had an amazing view of Lake Michigan and the area but unfortunately Michigan Ave is very noisy at all times of the day and night. In addition, there were no black out shades and due to the rooms facing East, the sunrise was bright and early. I had to buy a sleeping mask just to sleep to 7am. The hotel is located in a great area so if you can overlook those issues, then you’d be fine. "

"My husband and I really enjoyed staying at Hotel Riu Plaza Chicago. Staff was friendly and helpful. Hotel is very clean. Breakfast & bar is so delicious we definitely will come back. Chi Love you! Thank you so much."

"Very pleased with my stay. Room was a little small but otherwise very good. Clean and well maintained. Location is excellent."

"It was very clean and met standards "

"It was a great stay at a very decent price. Loved the breakfast spread, complimentary drink and dinner credit. "

"Room was basic not"

"Valet parking was easy and worth the extra money to be able to take your car in and out of it a few times during your stay. Hotel room had great views on the 18th floor with tall ceilings. Room was clean and had everything I needed and lots of space. The bathroom barn door style was sticking at one point and maintenance came immediately to fix it. Friendly staff. Comfy beds great location to shopping, river walk, parks, Navy Pier. no complaints. "

"Everything great "

"The room was clean but pretty basic. It was good overall but we did have an issue with the a/c switching off in the middle of the night. Unfortunately the hotel didn’t have any fans to remedy that situation. Other than that we had a very enjoyable stay. The location is great! "

"Great hotel and perfect location. Near all tourist attraction's like Michigan Avenue, Riverwalk, Millennium Park and Londons House Rooftop"

"Since we have checked in, I have gotten 3 charges! Fees they don't tell you when you check in. I have been charged even after check out and no one is responding."

"Got there to checkin and the guy manning the front desk could barely look up to say welcome. Just pointed to a self checkin kiosk. Later that night we mentioned the TV wasn't work properly and the person at the desk said they would need an engineer to fix it. There was also a constant "thump" sound every few minutes. Not sure it was construction or what Room service was good. Guest services was better after the first night. It was ok"

"Kitchen was out of service for some unknown reason so could not get dinner or breakfast and the bar closed at 10pm so couldn’t even have a drink when we got back from the theater. "

"Excelente ubicación."

"Great hotel 10/10"

"The breakfast was great and well organized "

"The restaurant is awful. The housekeeping service was very good. I had two meals in the restaurant and if the servers weren’t as nice as they were I would have sent them back.,,,,,, I should have sent them back. "

"Very good Outstanding service "