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"Great location for our stay, but the "double" beds seemed even tinier than doubles, the bathrooms are old and could use a refresh- drainage in the shower was an issue, and they wouldn't refresh the room in the middle of a 4 day stay- just dropped off new sheets and towels. Lobby is nice, and the restaurant was never open the weekdays of our stay. I really wanted to love this hotel as it has a lot of history for me, but it came up a bit short."

"Great location and nice hotel, very helpful and friendly staff."

"The overall property is dark and the carpets and walls on the hotel floors are dirty. My room also had dirty walls and a dirty shade that did not work well. While the sheets were seemingly clean, as was the bathroom, I was hesitant to walk in bare feet on the carpet. One of the two elevators was always broken down pretty much my entire stay. I prepaid for the week so I had to tough it out, but I will not be back."

"Clean room, very friendly staff. Thanks for a job well done!"

"The property was clean, great food at North Bistro plus close to Magnificent Mile!"

"1.When I checked on my room floor war really and and they gave me a diff room, the very first day. 2.My phone wasn’t working. So I have a hard time to communicate with front desk. 3. I asked for an early check in and got my check in at 3:30pm."

"Great place to stay in downtown. Perfect for walking to many locations. Highly professional staff. We'll kept jewel of the city. I wouldn't hesitate staying here again on my next visit."

"We had a wonderful suite; the staff was very accommodating and friendly - from check in through to the doormen who were very helpful with directions, etc. when we exited the hotel for our daily adventures. Great menu in the dining room (breakfast and afternoon snacks) - and friendly bar. HIGHLY RECOMMEND."

"This hotel was perfect for our stay! Loved being in the pier. We had a room with great views."

"Breakfast is top notch"

"The parking deck was a mess and full resulting in us parking in a different area. While this was frustrating, it was actually in our benefit as it cost less to park in the public parking deck. Be sure and do some research before going to see where you might be able to park for less money. The public parking deck we found was very close to the hotel too. This hotel should also initiate some type of online registration. We waited in line for 40 minutes just to check in the hotel."

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"Breakfast options were not that great. The omlet station was good. But would be nicecto have meat options such as turkey bacon or sausage. Hashbrowns were always undercooked. Check in was very slow for Friday late afternoon- even.there wete only 2 staff behind desk and it was busy. 1 line was for priority. For paying $ 500 a night "