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"The cutest stay ever!"

"It’s not at all like it used to be since the Chicago hotel group took it over. They no longer answer the phone. You have to text them and usually it takes them a long time to answer, if they do it all they no longer claim the rooms once you check in it’ll be three days before they clean a room you need to call if you need towels or anything. You cannot call the front desk. You have to text somebody and hope that they text you back in a timely fashion… Which never happened"

"This hotel hasn’t been updated in decades. The staff do the best they can with a very old hotel that needs a significant investment to be nice."

"This was the first time staying here and was throughly impressed with everything will definitely stay again when we come to Chicago"

"location and decent price."

"I needed an early check in and the staff was very accommodating, they held my luggage until my room was ready. It gave me just enough time to walk to Starbucks around the corner and when I got back, my room was ready! Everyone was nice & helpful and my room was clean. I’ll definitely come back!"

"I love how everyone can’t go to just any floor with their keycard. That’s great for safety. The rooftop bar was nice and beautiful especially at night. The hotel staff was quick, efficient, and very helpful. Breakfast was amazing and fresh every morning."

"There is no phone to call room service. Front desk people not very helpful."

"Bar was great"

"Hotel tres propre chambre tres propre, le personnel de l'hôtel tous gentil avec le sourire. L'hôtel est tres bien situé près de tout. Je le recommande fortement."

"The check-in staff were amazing. Friendly and efficient. The only negatives for the stay were: 1) parking with in & out privileges is limited. So don't count on that! 2) only half of the elevators were working, so expect to wait when going up or down. 3). Expect road noise due to proximity to the interstate. "

"Best location on Michigan Avenue"

"I genuinely felt welcomed and felt comfortable being there and enjoyed my stay!"

"Clean room, full breakfast"

"Nothing. It is great for a short visit. But otherwise old, ugly and outdated"

"The property was clean.The website was deceasive about parking, which is $55 a night about the breakfast, which is $28 extra.And it should have been a lot more clearer than it was on the website. Howe.\n Ver, the beds were very, very comfortable and the rooms were clean. The hotel is extremely huge and like a maze. You get lost easy."

"Overall location was great but you could hear everything going on in all rooms around you. Couldn’t get any sleep."

"Staff was super helpful in my arrival"

"Great swag in room."

"Nice and convenient location great location."