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"Great location. Walkable to everything down town. Terrible service and management. I spent over $1600 to stay for the week and I only asked to have my room cleaned one day. It wasn't done. I did what their site policy says about requesting service. When I reported that evening to management about my room not done, he wrote down my number and i figured it would be cleaned then the next day (so i thought). I asked for additional towels to be delivered that night. The next day I went off to work...

"Property was very nice and I enjoyed my stay. I really liked the suite layout and felt that I had plenty of space to do work and relax."

"This is a charming, positive-energy, no-frills hotel. The staff is genuine, helpful, and kind. The location is convenient. While the property doesn't have all the bells and whistles of some of its competitors, it offers rooms with enough space to 'feel like home,' close proximity to restaurants at a variety of price levels, public transportation & parking, community resources (including a world-class public library and plenty of colleges), and much more. It's a terrific place to stay if you're...

"Very nice hotel. Spacious rooms. Bar and restaurant close early."

"One of the elevators kept taking us to the wrong floor. Later that day, the elevators were taking an extremely long time so guests were using the stairs. At night, a line of us were trying to get in with our keys, but it was not working so security had to open the doors for us."

"Overall the hotel was clean and conveniently located. My only complaint was that they didn't have their breakfast restaurant open on Sunday, even though I had paid for breakfast through Expedia. They charge a resort fee, but there isn't much in the way of resort amenities."

"I loved the location of this hotel. So many stores and restaurants were walkable distance. Staff were nice and helpful as well."

"Very nice"

"Overall it was a very good stay. The bed was too soft for me, but that’s just one person’s preference, I know. I wish the mattress had been firm."

"We contacted the property about checking luggage early, no problem. Check in was quick as well as checking out. Markets and pharmacy about a block away. Restaurants, bars, pubs landmarks all within walking distance. Red line and brown line L train about 8 minute walk. Our room was a little small but was comfortable and had everything we needed, very clean and for being downtown surprisingly quiet. Would recommend and would return."

"The hotel was beautiful and astonishing. Definitely worth the visit."