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"We had to switch rooms because the ceiling vent in the bathroom was taped to the ceiling and fell while we were out of our room. There was hair clogged in the drain. Our TV did not work and there was hair in the sink. Our door also did not properly close. Overall not a great experience. Then our second room, the bathroom floor was sticky."

"Nice place to stay"

"everything good"

"Good"

"Checkin was easy!"

"Staff was very professional and helpful,"

"Fue un lugar encantador, todo limpio. Volvería a regresar"

"Clean room, friendly staff, great location. My only issue was the bathroom door did not close all the way and the shared wall between the shower and the room had a privacy screen but you can still see everything."

"Good hotel"

"I enjoyed my stay with my toddler , the location was wonderful . However I did notice a lot of mosquitos , to my surprise the window in room was left open . Other than that it was nice and comfortable ."

"The room was small, but fine. The bed was comfortable. The TV was too big so it covered the thermostat control panel, and the remote Guide button didn’t work. Also, the water pressure in the shower was super weak… glad I didn’t need to wash my hair. But location, general vibe, and staff were great."

"Very convenient and central to everything. There’s a grocery store next door and everything is walkable- navy pier, magnificent mile, the train. The team was friendly, restaurant employees were 10/10 amazing! Sweet concierge lady let me borrow her umbrella. <3 The pool situation kind of sucks. Not enough chairs or space and they are crazy about the pool towels. My kid had to get in the elevator dripping and cold bc the towels can’t leave the pool deck."

"Everything was great, except the sky walk was so hot."

"My stay was great! Staff was friendly and helpful."

"Room and bathroom was really small, building is pretty old and it shows. No natural light anywherez"

"Rude over night front desk who answers the call at night for inquiries the day and afternoon front desk are wonderful though"

"The hotel was cute, aesthetic and wonderful smelling (hello Hotel Lobby scent) and the front desk staff were all exceptionally kind and helpful. The king room we had was a tad small, but as expected given the location. Do note that the bathroom door is only a sliding ‘barn door’ style and does not entirely enclose it. The location was excellent, close to Millennium Park, the River, and right on the Miracle Mile. We personally had a good view, but did see that some of the other rooms looked...

"The service we received upon arrival, the cleanliness, the security, and the comfort of the room—when I return to Chicago, I will stay at the same place."

"La ubicación me pareció excelente! Las habitaciones muy bien, tenían un ligero olor extraño, las alfombras necesitan una limpieza. En general todo estuvo muy muy bien. Fuimos con nuestros hijos y nos dieron una cuna."