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"From the bottles to the tiles in the shower to the phone booth restaurants and overall atmosphere. This place is such a hidden gem in Chicago. Thank you for everything!"

"It was so relaxing. Older room but has been upgraded and was clean. Restaurant had great food."

"I really enjoyed this hotel. It’s right next to the pier which means great views/ morning walks. Staff was very helpful and friendly"

"Liked it very much!!"

"Excellent location, staff was extremely helpful and the room was always maintained, even when we didn’t need anything. Definitely staying here again."

"Excellent location to walk around"

"I would absolutely go back to this property. Their service is top notch. The room is very clean and new. And their breakfast buffet is above and beyond. It was lovely staying at Riu."

"Modern interior design of the lobby and cleanliness of the room."

"The pool was awesome!"

"This is a very cute boutique hotel. Relatively clean an within walking distance to a lot of destination locations."

"Cool environment and the location was awesome. Super close to Mag Mile district."

"They had a taxi machine that made it really easy to get around."

"The room was small and outdated. Clean-ish and no coffee maker,I don’t drink expresso. Parking lot was 3 blocks away but the discount for parking was helpful. I wouldn’t stay there again."

"Clean facility, but not much to do in the rooms or our within the hotel itself. Very kind staff and appreciated the proximity to other locations!"

"Incredible views, great value, great location"

"Not the cleanest hotel, but clean enough. The photographs are much better than the actual hotel. Average place."

"First night there was no hot water. I called downstairs to ask if there is a hot water guy said: “Yeah, we sometimes don't have a hot water, anything else?”"

"Good place"

"This is a very chic art deco hotel in a very pleasant part of downtown Chicago. Easy to get around and centrally located. The decor is classic and sexy, and the aroma of the hotel is pleasant and upscale. The sheets/comforter situation was plush and luxurious. Loved those linens - if they weren't $1k on the Sonesta website, I'd probably have purchased a set. The staff is arguably the best part of this hotel. From check-in to bellmen to servers at the restaurant, everyone is extremely personable...

"Very poor service, food was horrible"