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"Very very bad hotel"

"We like our room, very clean and spacious"

"Our room was nothing like it was advertised on Expedia. The room was small, old, and not well-maintained. Baseboards were clearly dirty and old. The window was also very small, like a 4x4 box so you can't really enjoy any views or any natural light. There was one nightstand only on one side, which is weird. The toilet would intermittently get stuck with water running, preventing the tank to be filled for the next use. The design of the bathtub had these uncomfortable non-slip large bumps...

"The hotel and room were clean but there were a few areas of peeling wallpaper and paintwork that could be addressed. Staff at reception were very helpful but some at the breakfast buffet were not so. Better communication of what is/is not included in your rate would be an improvement. Great location as just 5 minutes from Michigan avenue."

"Good good location. And friendly staffs"

"Hotel staff and room were Chicago nice! And it would seem they are some of the nicest people. We had a great stay."

"Excellent customer service, amazing staff!"

"Clean room, nice hotel staff"

"I made a reservation for 4 people but only got 2 sets of towels. They made us go down to the guest services desk to pick up more. The phone by the night stand does not work and there’s complimentary manual with hotel information that would have helped during our 2 days stay."

"The rooms were spotless and very well tended to. My wife and I really enjoyed how central it was to many stores, restaurants, and places of interest. We also enjoyed the bar, with its selection of great drinks; it was a great way to relax after walking around Chicago all day!"

"Loved this hotel and their customer service. Overall, a great experience, highly recommend."

"Great location, friendly staff, and clean rooms. I would recommend and stay again."

"The staff were so kind and friendly."

"clean room and helpful staff. would have loved if they had a water fountain or some more amenities. it is an old hotel"

"Not the best place to stay"

"I liked how roomy and comfortable the room was"

"Everyone was super friendly, kept very clean, and super convenient location. We could walk pretty much everywhere! We were never able to time our outings with housekeeping, so we only had service once out of the three nights we were there, but each time the hotel would message us to see if we needed anything, so that was really nice."

"Cons: I can’t highly rate this place in good faith because of how my trip began. You should be aware that while this hotel has been mostly renovated, some of the rooms still have outdated showers. Not only did the bathroom look completely different than the photos online, it had an extremely dusty vent which is at eye level and mold in the shower. I was not going out of my way to find issues with the room. I noticed because it was right in my face. This was unacceptable considering the price I...

"Clean room"

"Alicia and Marcus were great! Hotel is in the heart of everything. Bar is closed on Mondays but there’s a lot of places close by to go to. I was ably to check in a little earlier and store my luggage after checking out."