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"They had one parking lot attendant many times with 20 to 30 people waiting on cars to be delivered. Sofa had body fluid on it. It was filthy, the mattress was disgustingly lumpy bad and old. Terrible service at breakfast incompetent waiters and waitresses. I will never stay at that location again and I’m questioning Hilton from this point on."

"I booked a single room, king size bed for my sister and they tried giving her a shared quad, twin bed. We canceled immediately but still have not receive a refund. Ive called and left a message, no reply. 2nd time I called, I was placed on hold till the call dropped."

"It’s old but clean"

"My husband and I really enjoyed staying at Hotel Riu Plaza Chicago. Staff was friendly and helpful. Hotel is very clean. Breakfast & bar is so delicious we definitely will come back. Chi Love you! Thank you so much."

"My stay at the River Hotel was excellent from start to finish. The location is unbeatable, making it easy to explore the surrounding area, and the views were a great bonus. The room was clean, comfortable, and well-maintained, with everything I needed for a relaxing stay."

"BEWARE: I booked and paid for this hotel a month in advance. My train was delayed a few hours, so I arrived at the hotel about 7pm. However, I completed an echeck-in at the hotels request at 1pm. Upon arriving, there was a short line of people waiting to check-in and they were upset and asking to speak with a manager. When I got to the counter with my 2 kids, I was told they sold my room and there wasn't anything available for us. And on top of that, the money I had paid for the 2 nights stay...

"Nothing to write home about. The location was great, the hotel itself had seen better days. Was clean enough but the room was nothing special."

"Room was basic not"

"There needs to be better clarification from staff regarding the $100 charge when valeting your car."

"No complaints"

"Staff is excellent. Breakfast was below standards - muffins, fruit, juice, and a couple breakfast sandwiches the staff put in the microwave. I’d pass on the breakfast. Nice location. Rooms were okay - the bed in our room was full of cat scratches."

"All the staff were very helpful."

"Since we have checked in, I have gotten 3 charges! Fees they don't tell you when you check in. I have been charged even after check out and no one is responding."

"All needs met"

"The hotel and rooms were clean and well maintained, parking was extremely convenient, and the hotel is well located in the loop."

"Excelente ubicación."

"Great hotel 10/10"

"This hotel was a good size for our family of 5. The unit was spacious with 2 bedrooms and one bathroom. the living room has a pull out couch. The kitchenette had the essentials, the only thing missing was kettle. This hotel is about 2 blocks from Michigan ave just down the street from the drake hotel. The breakfast was ok, it has the basics to get your day going but I don’t think our family would rave about it."

"Very good Outstanding service "