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"Courteous staff"

"I honestly dont have any complaints. it is an older hotel but it was still pleasant and clean."

"Very good location right in the heart of Downtown Chicago."

"Great location clean rooms"

"The hotel is in a very good condition, looks pretty nice and clean. The room was algo clean and it looks just like in pictures. Loved the location and that is very centric. Staff was nice as well"

"The staff is very helpful, always ready to answer any question about the hotel or about the city of Chicago. The hotel is very clean , the breakfast is very good with many choices and the staff in the restaurant is excellent. My wife and I stayed in that place for eight days and seven nights and we are very happy to be there. Also the hotel is in a very good location very close to some of the most important places of Chicago. If you want to visit the beautiful city of Chicago do not miss the...

"With the amenities make sure you use them. Go to the bar before 11 or is closed use the food voucher before 10 other than that it was nicepm"

"Great location walking distance beautiful spacious hotel just the parking prices was very expensive guests shouldn’t have to pay extra for that"

"The property was nice, but the rooms very small. Unfortunately the rooms on Expedia did not provide images of all rooms. The rooms I saw had sitting areas and appeared large/divided. The amenities were ok. The place was clean but appears to not be as quality as expected. (floor lifting from water etc. ) Minimalist approach/ attempts at sleek design; but appeared cheap. No closet! Hangers on rack above coffee maker area. Fridge under sink. No real place to place clothing. Remained in...

"Clean hotel"

"It’s clean and a nice place but further than it claims from many things- also staff wasn’t helpful and parking was set up so you basically are forced into doing the most expensive route since they would not explain where you could self park! They literally said two blocks away and no direction were given even when asked."

"Was decent"

"The parking situation was terrible. At check-in, our room was not even ready. Once we finally got into the room, it was very dirty. There was hair in the bed, ashes from smoking, and crumbs all over the carpet. The carpet had clearly not been vacuumed at all."

"Neat historic hotel w/terrific 8th floor pool, sauna, hot tubs, equipment etc. TV’s were dated - we couldn’t hook up Netflix etc, so if you plan to stream, bring a USB stick. Great location in the South Loop."

"Excellent option to stay. Very good location close to bus stations and tourist places. Thanks to Ms. Adriane who made everything more enjoyable during my stay."

"Our first time staying at a Royal Sonesta Hotel and we absolutely loved it! We thought it was very family friendly, the staff were amazing. We called in early in the morning for early check in and they were able to get us in our room sooner. The valet service was fast and the guys were very helpful."

"The room was great."

"Th rom were very nicely kept and live that it had a little kitchen parking was valet so expect to pay $70 per night even though I one thy had there car lot under the basement so get ready for that to ver all nice"

"Clean and have a beautiful view of the lake"

"Beautiful place to stay."