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"honestly the place wasn’t horrible, it was livable. the ac unit did not work, the blinds did not open, the phone was not working and was missing buttons, it smelled like a previous guest was smoking in the room we were in and the TV did not work at all. it was an ok experience."

"Nice property and location. Was charged 3 times for parking."

"Do not stay here. I had no idea this place was haunted. Very weird energy."

"I had been there excess 24 hours before they fixed my tv. The tv was not working properly, and I was not able to stream. They advertise smart TVs and full streaming. When I called for assistance the guy came later in the evening, and told me I would not be able to stream, download google chromecast, and if that didn't work, to call the front desk back. It did not work, and I called the front desk again, and the man said he would send someone else up. No one ever came. The next morning, I tried...

"Clean room, ac in the hallways, beautiful welcoming lobby. If I did repeat hotels I'd stay here again"

"Excellent overall, great location"

"The breakfast buffet was amazing. Did not expect that size and quality of selections and also well-organized and well-staffed. The rooftop lounge was beautiful and inviting. You can go there even if you don’t order anything but we enjoyed a dessert and drinks. The view was so cool with the see-through ledge you can walk onto. Perfect location to enjoy Magnificent Mile just down the street and so many other places to enjoy within walking distance. 100% recommend and will return!"

"Great place to stay!! Will return"

"We would absolutely stay here again and highly recommend the Omni to anyone visiting Chicago."

"it was very convenient becsuse of the location"

"4,5/5 stars"

"The front staff was so welcoming and were so efficient with checking in and out. They stored our luggage until check in as we were busy. Quiet clean room"

"Great place and great staff."

"They first told us it was going to be $25 early check in fee and when we got there they said it was $75. I had to speak to an assistant manager. The bathroom in my room did not have a vent and it got extremely foggy and humid. Bathroom walls were in poor condition. The breakfast inside the hotel was great. The rooftop pool was okay but def not as pictured online. Location was great minus all the homeless people near by."

"The room was much smaller than expected and the ac unit was super loud but you get used to it eventually. Other than that, reallllly good hotel to stay at. Walking distance from everything!"

"I just expected amenities to be a little higher quality for the price."

"Great spot."

"Not a good place to stay. The room was hot, the staff was not helpful and very rude"

"Very clean nice workers and amazing views"

"While Chicago is always a wonderful city to visit, my recent stay at the Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical was unfortunately the worst hotel experience I have ever had. The issues began immediately at check-in with highly inconsistent policies regarding early room access. After witnessing staff selectively allowing guests in, we were quoted $70 for early check-in, though we ultimately paid $60 to get in a few hours early. The standard of cleanliness was deeply...