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"Spa was great. Staff was very friendly and helpful. Only issue was shower kept getting hot and cold. Property was nice but a bit dated."

"Negatives: female member of staff with black hair was rude/dismissive when I was collecting room card (25/09), not the original receptionist who took my passport and credit card details when checking in. No welcome or have a nice stay from the second receptionist, she needs additional training from hotel on dealing with customers. Although room on 4th floor, could not sleep because external bar below had loud music and people shouting till 5am. When I went to reception at 3:30am to complain, I...

"Breakfast the best, not enough towels"

"Café da manhã excelente. Equipe muito afetuosa"

"While the facilities are a bit dated, everything is perfectly maintained. The staff are all friendly and professional. In particular, the restaurant deserves a perfect score—both the service and the food were 100/100!"

"Spacious room, comfortable bed. Breakfast was delicious with a good choice"

"Great location, excellent hotel, helpful staff"

"Staff made it worth the stay"

"We had a great stay. Everything was excellent. Highly recommended!"

"Check in was very busy on arrival but staff were efficient. Room was large but furniture quite tired and worn but bed was super comfy. Again bathroom tired and needing updated, shower curtain a no for me, prefer shower screen. Breakfast was always busy but staff would find you a table very quickly. Plenty of choice in both continental and cooked, although hot buffet was barely luke warm. Fresh omelettes made to order but be prepared for long wait as always busy. Hotel ideally situated with...

"Great, 20min walk to city centre each day but it's right on the metro if you wanted to use this. We found it perfect as it's close to Opera House and everything very walkable."

"All good, the room was clean the bathroom too. Just a persistent smell of drain was in the room and bathroom. Had to leave the window open at all times and it still stunk. Shame really as it a nice cute and convenient hotel"

"Lunch on check in day and breakfast the following morning were great choices.."

"There were cobwebs under the table but the room was a good size for two. Our room had the Danube view which was beautiful especially in the night. The tram line is just outside the hotel. It’s situated just by the river front where one could watch people and trams passing by and enjoy the lovely view from one’s arm chair in the room."

"كان استقبال طاقم الفندق أثاء الوصول سيئ للغايه وعدم التعامل بحرفيه وطلبت منه مساعده ولم يساعدني وكذلك لم يعطني غرفة مناسبة "

"Up to standard for a 4 star hotel"

"Very clean, friendly staff, comfortable beds, good breakfast."