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"The most friendly and helpful staff I’ve met in a hotel. The location is excellent and the maintenance of the facilities is impeccable. Thumbs up! 👍👍"

"Our stay was fabulous. We got a room upgrade it was amazing. Staff were super helpful and very nice. Breakfast was also good. Special thanks to Xiaoxiao who help us with tickets and to make our stay smooth. Also thanks to Hailey who also helps us at the reception. Everyone was so kind and nice. I definitely recommend this hotel"

"Staff was so pleasant and helpful. Room is spacious, clean, quiet, bed is comfortable, comfortable pillows, good shower water pressure, and the buffet breakfast is a must!! The location is across from Tianmen Mtn entrance. Centrally located with walking distance to many restaurants. Also gave a sample jar of the city’s fine tea and a souvenir. Def would stay here again. Highly recommend."

"Most amazing location: the view is absolute breathtaking. Miss Storage Space in the ropm. Good breakfast"

"No.5 Valley Lodge was the absolute highlight of our honeymoon. My wife and I stayed here during our visit to Zhangjiajie, and nothing else came close. You wake up surrounded by mountains and rice fields — literally inside the national park. Breathtaking and unforgettable. This isn’t a luxury hotel — it’s a mountain lodge, and that’s its charm. Rustic, big, built entirely out of wood. The staff are the heart of this place. Shoutout to Frankie for making us feel at home, and to the Tea Master for...

"Our family loved it here! The location is absolutely stunning, right at the base of the Avatar mountains. The two pools are beautiful, and the kids had a blast. Breakfast was delicious with great local options, and the free shuttle to the park made everything so easy. Big thanks to the super helpful front desk staff—they booked all our tickets and helped plan our days. We felt so well taken care of. Highly recommend!"

"The service from the staff was exceptional and really was the highlight of the trip. Elvis and Felix spoke English and really helped us navigate the city, arrange rides and make plans. The location is beautiful and very relaxing, though the distance from the city made it a bit challenging to get food. The provided breakfast was excellent and the restaurant on site was also really good (but a bit pricey)."

"Host was fantastic and incredibly helpful. Supported with all our national park tickets and transfers and was just great! Food was available which was overall OK. Room nice. Location excellent for national park entrance. Nice touches. Very kind."

"Version française : L’hôtel Pullman Zhangjiajie est très bien situé pour visiter les montagnes d’Avatar. Il se trouve dans la zone où les guides et les agences viennent récupérer les voyageurs, ce qui est vraiment pratique. En revanche, l’hôtel en lui-même est assez basique et ne correspond pas vraiment au standing annoncé. La chambre était simple, et je recommande de bien demander une chambre non-fumeur, car j’ai senti de la fumée dans les couloirs. Pour moi, c’est surtout un point de passage...

"The family room was excellent with small touches like a tent and stuffed animals for my daughter. Very clean and very nice and new. Staff was courteous, kind and very helpful despite the language barrier. Would definitely stay again and totally recommend. "

"El personal es inigualable! Ha sido la estancia que más he disfrutado en mis vacaciones gracias a su hospitalidad, en verdad te hacen sentir como en casa, todo el tiempo están atentos a tus necesidades y siempre dispuestos a ayudar. Los noodles en las mañanas y el café, exquisitos! Habitación grande, de dos recámaras en dos pisos, con todos los servicios 6 vistas espectaculares al pie de la puerta al cielo. En verdad gracias por todo! No puedo esperar a regresar! "

"Breakfast was good."

"It was very clean and a good breakfast. But the staff does not speak English for questions needing to be answered. "

"Great place, well located near of the park east entrance (10 mins walk). Spacious room and room amenities (just be careful with the step next to the bed). Special mention to the hotel manager/concierge and staff. Helpful attentive and knowledgeable about the area and really valuable help in organizing your days ( special mention to Sunny…. The heart of the place). "

"Everything was perfect, the personal amazing"

"Amazing stay… very peaceful. Come here for zen and helpful staff."

"Absolutely everything about the hotel is beautiful—the room, the views, everything is incredible! The food delicious! The attention from Xiao Li and David goes above and beyond; they are the kindest, and they helped us with everything we needed, always with the best attitude. 100% recommended! Come! You will feel like at home! "

"Room was spotless and service was immaculate "