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"Very clean and attentive staff! "

"I had a wonderful stay at this hotel and would highly recommend it to anyone looking for comfort, convenience, and great service. From the moment I arrived, the staff was warm, welcoming, and attentive, making the check-in process smooth and stress-free."

"This place is fantastic! Right by the Avatar peaks, with stunning views. The pools are so refreshing, the breakfast is delicious, and the free shuttle is a huge plus. The English-speaking staff were incredibly helpful—they arranged all our tours and tickets, making the whole trip stress-free. Everything was clean, comfortable, and perfectly organized. 10/10 would stay again!"

"Our family loved it here! The location is absolutely stunning, right at the base of the Avatar mountains. The two pools are beautiful, and the kids had a blast. Breakfast was delicious with great local options, and the free shuttle to the park made everything so easy. Big thanks to the super helpful front desk staff—they booked all our tickets and helped plan our days. We felt so well taken care of. Highly recommend!"

"Lovely and homely stay at the lodge. We were pleasantly upgraded to a cabin room which we loved. Rain was extremely welcoming and helped us with all our luggage and even brought out a heater to our room as soon as we asked. Great communication, amazing location for the Zhangjaijei mountains, and Rain even dropped us and picked us up. There is a tea master as well who makes home made teas and some cute pets. Truly feels like a lovely family run cosy home. Would definitely recommend!"

"The hotel is truly unique in terms of surrounding and buildings (though it was in a remote area). The stay was an exceptionly experience to us. We were greeted by the manager and sent off by him personally. He was warmth and sincere when servicing us. The overall feel of the stay was marvelous. "

"Version française : L’hôtel Pullman Zhangjiajie est très bien situé pour visiter les montagnes d’Avatar. Il se trouve dans la zone où les guides et les agences viennent récupérer les voyageurs, ce qui est vraiment pratique. En revanche, l’hôtel en lui-même est assez basique et ne correspond pas vraiment au standing annoncé. La chambre était simple, et je recommande de bien demander une chambre non-fumeur, car j’ai senti de la fumée dans les couloirs. Pour moi, c’est surtout un point de passage...

"Good cleaning staff Ran out of food everyday at buffet Poor help with getting a early morning taxi almost missed our train Front desk attendant and security could not get us a taxi so a stranger helped us 😡"

"Very clean hotel with big rooms, shuttle service to and from airport and some attractions. Annie was great and was available via WhatsApp if whatever we needed! Great experience "

"Host was fantastic and incredibly helpful. Supported with all our national park tickets and transfers and was just great! Food was available which was overall OK. Room nice. Location excellent for national park entrance. Nice touches. Very kind."

"The family room was excellent with small touches like a tent and stuffed animals for my daughter. Very clean and very nice and new. Staff was courteous, kind and very helpful despite the language barrier. Would definitely stay again and totally recommend. "

"Everything was good. The breakfast was excellent. Our room was spotless and clean. The reception guy was very polite and helpful."

"Sonia went beyond and above to help us with all information we needed ! Thanks !"

"El personal es inigualable! Ha sido la estancia que más he disfrutado en mis vacaciones gracias a su hospitalidad, en verdad te hacen sentir como en casa, todo el tiempo están atentos a tus necesidades y siempre dispuestos a ayudar. Los noodles en las mañanas y el café, exquisitos! Habitación grande, de dos recámaras en dos pisos, con todos los servicios 6 vistas espectaculares al pie de la puerta al cielo. En verdad gracias por todo! No puedo esperar a regresar! "

"Room was spotless and service was immaculate "

"Absolutely everything about the hotel is beautiful—the room, the views, everything is incredible! The food delicious! The attention from Xiao Li and David goes above and beyond; they are the kindest, and they helped us with everything we needed, always with the best attitude. 100% recommended! Come! You will feel like at home! "

"服务员非常友好，我还在酒吧享受了一杯免费的鸡尾酒，而且他们还协助我定了天门山和武陵源的门票，帮我规划好了游玩路线，真的非常棒"