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"Staff was very friendly and very helpful. We were able to book our trip stress free through the hotel to Zhangjiajie National Park. Room was outstanding and would highly recommend."

"Our stay was fabulous. We got a room upgrade it was amazing. Staff were super helpful and very nice. Breakfast was also good. Special thanks to Xiaoxiao who help us with tickets and to make our stay smooth. Also thanks to Hailey who also helps us at the reception. Everyone was so kind and nice. I definitely recommend this hotel"

"Everything was 10 out of 10, special thanks to mr. Yang from reception. "

"Most amazing location: the view is absolute breathtaking. Miss Storage Space in the ropm. Good breakfast"

"All staffs are very friendly and helpful from checkin staff Xiao Wu, hotel manager, restaurant staffs & all the drivers. Xiao Wu very patiently went through the tour routes based on how much time we have with a lovely hand-drawn cute map. We had a lovely stay despite the unexpected road works. But hotel had proactively arranged the pickup at road work section to provide us a worry free experience. We are very lucky to have a free upgrade to a lovely 270 degree Mountain View lodge, No 11...

"The service from the staff was exceptional and really was the highlight of the trip. Elvis and Felix spoke English and really helped us navigate the city, arrange rides and make plans. The location is beautiful and very relaxing, though the distance from the city made it a bit challenging to get food. The provided breakfast was excellent and the restaurant on site was also really good (but a bit pricey)."

"Host was fantastic and incredibly helpful. Supported with all our national park tickets and transfers and was just great! Food was available which was overall OK. Room nice. Location excellent for national park entrance. Nice touches. Very kind."

"Excellent location, very well maintained. Breakfast was delicious"

"Awesome place"

"Insgesamt außerordentlich gut, Zimmer sehr geräumig, Frühstückstisch passabel, gute Lage. Die Sauberkeit der Polstersessel im Frühstücksraum ließ allerdings stark zu wünschen übrig."

"It was very clean and a good breakfast. But the staff does not speak English for questions needing to be answered. "

"Great place, well located near of the park east entrance (10 mins walk). Spacious room and room amenities (just be careful with the step next to the bed). Special mention to the hotel manager/concierge and staff. Helpful attentive and knowledgeable about the area and really valuable help in organizing your days ( special mention to Sunny…. The heart of the place). "

"Amazing stay… very peaceful. Come here for zen and helpful staff."

"Everything was perfect, the personal amazing"

"Absolutely everything about the hotel is beautiful—the room, the views, everything is incredible! The food delicious! The attention from Xiao Li and David goes above and beyond; they are the kindest, and they helped us with everything we needed, always with the best attitude. 100% recommended! Come! You will feel like at home! "

"Hotel staff helped us planned out route. Incredibly helpful, assisted us in buying tickets as well. Complimentary pop and ice cream in the lobby. Breakfast buffet is fantastic. Will stay here again."