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"The hotel was very close to the airport, the staff were extremely helpful regarding getting to the airport."

"Late check out!!! Clean room. Really nice staff!"

"Easy parking, and extremely helpful and flexible staff"

"Brilliant location. Parking available. Helpful staff. Breakfast was ok but possibly I wouldn’t book this again,"

"Excellent stay for Heathrow with the exception of the Goan Night event, being held the night we stayed which didn't finish until 12:30am, you could hear the bass on the 4th floor. Free Parking & EV charging via Pod Point"

"Location, location, location, with high quality restaurant onsite."

"This 'hotel' was completely mis-represented in the Expedia listing. Amenities listed, such as air conditioning, breakfast, parking were either non-existent (AC) or had an additional charge. Room was dirty and not ready. Room ventilation was sketchy. Window was sealed shut so we could not open it to allow for better ventilation. no room for luggage which caused pathways to the door to be blocked - another fire hazard. Many more issues. I am going to contact Expedia more directly regarding...

"Clean and similar to all other Premier Inns"

"Nice hotel."

"Super für 1-2 Nächte in London"

"We had a wonderful short stay at London Heathrow. Sofitel. Very clean hotel, quiet and quick walk to Terminal 5. Rooms also quiet. Very helpful and proactive staff. "

"Very convenient location from the airport terminal and nice quiet area."

"Beautiful surroundings! Great access to restaurants, airport, etc. Beautifulwalkway along the Thames!"

"Nice hotel, close to the airport, shuttle service for lower rate, nice breakfast included"

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"Fantastically convenient. Excellent service, good facilities. Rooms in good condition"

"The staff were exceptionally friendly and helpful. They were always available whenever we had any questions or needed assistance, which made our stay even more enjoyable."

"We had an early morning flight out of terminal three so we stayed at aerogel the night before. It was perfect. So convenient and the room and amenities were much better than expected."

"Their airport shuttle is not managed by the hotel and is very difficult to determine how to find. Upon calling the hotel 3 times, no one answered between 10-10:30 pm."

"I was disappointed with my experience. I had just completed payment when I realized my flight had changed and I could leave that same day. I immediately contacted the hotel to explain the situation, but they refused to provide any refund, strictly citing their cancellation policy without showing any flexibility or empathy for the circumstances. Additionally, the hotel was uncomfortably hot, and although the room was advertised as having air conditioning, the unit was not working. While I...