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"We booked both rooms with Tower Bridge view but only got one with the view, when asked the staff said that Family Rooms has never had the bridge view so I dont know why they advertised it. The staff were really helpful though. But the cleanliness was below average, very old furnitures, no fridge in any of the rooms, NO Air conditioner and when asked we were provided with small table fans in each room. The Bathroom had no basic amenities at all, over all it was a disappointment. Other than the...

"Small rooms."

"Location is fantastic. The room is basic. Two beds and a bathroom. No windows, no chairs, no tables, no desk, no thermostat. Clean enough. Would consider staying here again, but I have gotten used to having someplace to sit and a table to put stuff on (besides the floor.)"

"Loved my stay. Will stay there again!"

"Amazing location. Staff was incredible. Would definitely stay again!"

"I stayed at this hotel for several nights, the room was clean and quiet, although it was cold (17 C) as I could not adjust the temperature by the thermostat. The location initially appeared to be difficult to get to as I had a long walk from the Metro (Overground). I later found that there is a bus route that stops by very close to the hotel, so I was able to use that which made it very convenient. The restaurant was large and spacious. The scenery is very good as it is located on the riverside...

"Liked the location but very difficult to find! Staff were friendly and helpful. Breakfast and bar were OK. The rooms were extremely small for the price , even by European standards. There was a significant radiator leak in our room so they asked us to move to another and we did with no help offered even though we had to repack and move up one floor. that was a major mistake as the largest heat wave to hit the area in decades arrived, needless to say, there was no air conditioning!"

"This is second time I have stayed at this hotel and it does not disappoint. Staff are excellent and do friendly. Food is great, especially the restaurant at night. We paid for executive room and the view was amazing. Only thing that I can say is, it was disappointing to not have access to the executive lounge and then to find out this lounge is only available between 9-5. And still needs to pay extra for. All and all I would still highly recommend and would definitely go back."

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"Gute Lage. Wir hatten ein premium Zimmer das leider im Kellergeschoss war und dementsprechend kein Fenster hatte. Dafür hatten wir eine sehr gute Klimaanlage und das Hotel ist in Summer sehr modern."

"Place was beautiful and clean. Staff was helpful. Place was not hard to find, and super safe."

"Great, great room upgrade - thank you, loved the view! Emails prior to arrival from hotel as expected from previous stays never received (eg. % off drinks and / or food in bars and restaurant - fyi, we ALWAYS purchased the vouchers). When I queried why no emails were sent at front desk during check-in, two different members of staff tried to explain that it was to do with data protection laws (no, made no sense then or now) and I never got a coherent, logical answer despite several attempts at...

"NO A/C in each room, making the stay unconfortable during hot days."

"The location is brilliant - walking distance to Kensington Palace, Hyde Park and right at the Gloucester rd underground. Service was beyond excellent. Julia and Rajesh were extremely helpful and got us a discounted upgrade to a great room. The breakfast buffet is divine. We loved the stay - we were there for 5 days. Will definitely be back!"

"Very nice hotel, quite small room but great value for the location."

"Excellent hotel, walking distance to train station. Easy access to all of London’s tourist sites. Staff was incredibly friendly and helpful. It was a pleasure staying here."

"It’s was a great stay for 3 of us. It was a great location in an old building (actually reminded us of a tenement from NYC) The shared bathroom/showers were actually quite convenient as we could all use separate facilities at the same time. The room on the first floor was a bit warm and a bit loud until midnight but would not say it affected our stay. Would recommend."

"Average "

"There was a fire alarm going off between 5:30 AM and 6:30 AM, and all guests had to leave the hotel without proper jackets despite the cold morning weather. This was very disturbing in the middle of our sleep and caused significant inconvenience. Unfortunately, the hotel reception manager refused to offer any compensation for the disruption and inconvenience caused during our stay."