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"Air conditioner worked well and beds were clean and comfortable."

"Good location near the airport."

"Simple and convenient no frills hotel for an overnight bed before and early flight from Heathrow. Shuttle service to airport easy and welcome. Food isn't special but adequate."

"The hotel is clean ,, cleaner staff is excellent,, the pool is very good ,, reception staff not really welcoming guest,,,, breakfast need improvement,, same thing everyday,,, the restaurant for breakfast not really clean well,, even the cup and the spoon not clean well,, the cafe staff also need training about customer service ,,,I only like the room ,the pool and location,,,"

"Rooftop bar is a great amenity"

"A great airport hitel"

"Nice hotel and breakfast! Why doesn’t the Thistle hotel chain have luggage racks in their rooms! Makes is easier for people to open their cases. No one wants a suitcase in the bed!"

"We had an upgraded room and it was wonderful! Comfortable bed, great A/C, big room. We liked the amenities - restaurant, bar. Breakfast buffet was fantastic. We would stay here again."

"To be honest, I chose this hotel because my usual Heathrow hotel, the Renaissance m, was full. I had no problems at all and thoroughly enjoyed the breakfast. The shower unit was good with a powerful jet."

"The property uses photos to attract customers, but when you get there, the room offered is completely different. I booked classic double room with river view. But.. i have attached the photo. The bedsheet had dirt on them, room had coweb and spider top of the bed."

"Great vibe. Great location. Great staff."

"This hotel is good for convenience. We used the night before an early flight out of terminal 3. Otherwise, there is nothing special about it. The room is small without a window for us. We checked in late and checked out very early, so we didn't have a good chance to check out the free hot drinks amenity in the library."

"Check in was absurd. After we waited in line and got to the desk it took them 45 minutes to find us the proper room on our reservation. The employee had to talk to the manager 5 times. Then to add insult to injury we received a parking ticket as we were in the loading zone too long because of them!!! $35 pounds. So now I get to call. Hotel was fine. Nothing special nothing terrible. When I asked about the car sitting in the loading zone because of the delay they said no problem."

"This was our 2nd stay here. The hotel check in person recognized us from last time. We arrived early from our cruise in Southhampton. She was able to offer us a handicapped room which was the only room available at that time. We accepted it readily as the regular check in is at 3 pm! We were so grateful for the early check in! Hotel is clean and modern with great rates!"