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"We were extremely disappointed by our stay here. It was not a cheap hotel room, but the carpet in our room had MANY questionable stains, the shower head had pink mold on it, there was mold in the air filter in the bathroom, and the sink did not drain."

"Great staff"

"All great"

"The staff was absolutely wonderful. They could not find our reservation in their system. Worked on different possibilities for awhile. We ended up making a new reservation and it was considerably higher than expected. Then, a few hours later the staff member saw us in the lobby and came over to say she found the original reservation after researching more. So we got our original deal. I am impressed she even worked on it after we left the desk. Was a good feeling."

"Restaurants are beautiful, with abundance of selections and attentive and eager staff. Excellent choices and knowledgable staff for guests with food allergies"

"The reason that I rated one star is because between the hotel and Expedia, I was totally ripped off. You know that feeling when you book something online, then relaize immediately that one of the booking details is wrong (especially when jet-lagged) and then immediately trying to correct it. Well that happened and after hours of going back and forth with Expedia and the hotel, they were willing to refund me. There was NO grace period at all - not even 30 mins. I had booked for a week in advance...

"Great place close to the airport"

"Perfect stay. 45 mins away from central London. Very modern and tastefully decorated."

"Clean room, very nice. Breakfast was the same every day. A little bit boring."

"Great for T3 as the exit is in the the terminal building no aircraft noise room was clean and tidy great shower accessories."

"Great hotel at Heathrow airport. Comfortable and clean with a good restaurant for dinner and breakfast."

"Considering the age and history of the hotel, I was happily surprised how well it was kept up! It is not luxury but quaint. Three of us were very comfortable!"