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"I enjoy my time there."

"The staff were beyond helpful! They were attentive to our needs even helping us get into our room as early as possible. They gave us directions for downtown London. The rooms were wonderful and the bath towels were huge!!"

"good breakfast good location"

"Nice size room, bed was comfortable and bar / restaurant really nice. The bathroom was however really disappointing, the curtain around the shower didn’t keep the water in, and 2/3rds of the bathroom ended up wet after showering. Standing water across the bathroom floor which didn’t drain away so ended up standing in water to use the toilet for the rest of the night. "

"My partner and I arrived to the hotel relatively late in the evening. The room we were originally assigned smelled very strongly of mold, but we assumed that is what the whole place must smell like. While getting ready for bed I stepped into a wet spot on the carpet that fully soaked my socks. We ended up reaching out to the front desk for a new room which was cleaner. Overall the hotel is very old, the walls are thin, and both of the rooms we stayed in were a trek from the entrance. We won’t be...

"Excellent customer service at check in. Staff asked to see ID for confirmation of name on booking. There is a £50 deposit which is authorised /debited then released/refunded. Timescale on getting your deposit back after check out depends on the type of card used. Staff explained services available with open times for breakfast, gym/pool and bar during check in which was great. The main reception and area on ground floor very spacious with some seats around the place. The room was just okay,...

"No complains. Overall it was great transit hotel. Pro: Location is perfect. Within the terminal. Easy to find. Very nice, clean, modern room and bathroom. Bed was comfortable. Breakfast buffet was great! Worth the additional cost to get the food. Friendly staff. Check in was pretty smooth for how many already waiting. (Kiosk didn't work for us but someone helped us) Convenient with bars, cafe, restaurant and vending machines. "

"Très bien localiser pour aller à l’aéroport"

"I did not have a great time with the staff. However the place was easy to find. Not very well located for food at night but still easy to get to the airport which is the main point. If the staff were more accommodating this would have been pleasant."

"The room was clean and comfortable. The breakfast was also abundant with fresh fruits and veggies."

"Breakfast should be included in the room proce"

"Clean room but no lift and the place is in need of a refresh. "

"Amazingly quaint location views and steps from a subdued river Thames. Convenient location short Uber to either Windsor or King HenryVIII Hampton palace. Straight into London Waterloo station. Mason and Judy thoroughly thoughtful and kind. English family town. Loved our stay"

"Nice bar area and comfy bed. Great staff"

"The Rooms are very small"

"The breakfast was good but way overpriced. Lunch and dinner didn’t have enough selections and the ones on the menu were overpriced and the first night made me sick. Not enough food options."

"Great hotel only 10 minutes to/from Heathrow by public bus. Rooms, reception/bar area are very nice. Staff very friendly."

"The breakfast is excellent at this hotel. As I had an afternoon flight, I was able to enjoy it at leasure."

"The room was perfect for a one night stay in Terminal 3 for a flight the next m"