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"The staff were great. We got an early check-in that avoided a long wait in the lobby. The bed was very comfortable. The TV, like every TV in every hotel we’ve stayed in, in England, had crap channel selections. The shower had an excellent non slip floor but the detachable wand wouldn’t move up or down so it was very short for me at 6’ tall. The pressure was also mediocre. The fast food restaurant pizza tasted like cardboard but the draft beer was good. The breakfast, like breakfast at every...

"I thought the location was close to the airport, but uber cost us over 50 pounds for a round trip. I needed an adaptor to charge my phone, but they were not offering it complimentary, I had to pay 10 pounds to purchase one. For an airport hotel, they should be able to accommodate international guests better."

"The staff were amazing Miera at the front desk was the most wonderful hotel staff member I have ever met. The hotel was great very clean and had everything you need!"

"Every time we tried to go up in the lift or into our room the keys did not work. There was torn carpet at the entrance of our room."

"Location and easy to find"

"Bathroom smelt like sewage"

"Convenient and good value. Rooms are a bit dated but clean."

"Clean and comfortable room"

"Staff was rude and it always felt like I was bothering them."

"ヒースロー空港直結で便利。"

"Staff and breakfast were great. It would have been nice if the restaurant had been open when the stated it would be."

"The room I stayed in had a few issues but nothing major. The staff were very helpful. The location was good and the breakfast was excellent and the staff in the restaurant were particularly lovely."

"Perfect for the night before a flight"

"Great location close to LH airport. Nice onsite restaurant and bar. Older building with nice updates. Very clean. Great staff!!"

"Tired at the end of our travels, everything we needed we got from the staff. Even update on potential labor action with Tube staff. A caution for all with a lot of luggage or mobility issues... Going to T4 by the connecting walkway can be a challenge, but even if you are going to Terminal 2, invest in a taxi. 20 minutes ànd you will have dodged a major energy drain"

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"Accueil chaleureux. Chambres très propres. Près de l’aéroport"

"For a stop over or pre flight stay really convenient. The one big downside is you want to sleep and reenergize YOU CANT, doors all bang loudly design flaw From time you check in, to the time you check out Even with a white noise machine and ear plugs the constant banging, ruined what could have been a perfect stay If you are a"

"This place just works. Very functional. Great staff. Fantastic food."

"Very good"